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Video Slots – confiscated $25,000 and closed account without notifying account owner

Ruling

Found for the Casino - These players have breached several terms at Video Slots casino by sharing an account, bypassing a self-exclusion and self-referring via affiliate links. As such the operator are within their rights to withhold payment.

Read our Video Slots Casino Review.

Player's Complaint

I just had a really unpleasant story with videoslots. They closed my account and confiscated about $25,000 of winnings, all of this without even bothering themselves with notifying me via email, yes, you heard it, videoslots closed account without notifying owner of it.

Recent chat log with support, after account been banned for some time now

[EDIT]:

How can I help you?

04:39 [EDIT]:

whats happenin with my account?

04:39 [EDIT]:

i don't recieved any email

04:40 [EDIT]:

Your account is locked for a security review, we will contact you via e-mail with information regarding this

04:40 [EDIT]:

you told me the same yesterday

04:40 [EDIT]:

but i still waiting

[EDIT]:

Yea but you should receive a e-mail about this soon

[EDIT]:

I do not have more information right now unfortunately

As I found out this from my friend later, this was done on grounds that I was multi-accounting. My account is fully verified by videoslots by the way and my Skrill account which I used for deposits also fully verified and has many years of transactions. I didn’t use any bonuses on videoslots, ever! Because this is what most people accused in multi-accounting do.

My account was used by me and my friend and videoslots management was very well aware of this before and was okay with this! My friend is a Russian high-roller, casino blogger, casino owner and one of the biggest affiliates in Russia, he also likes to stream, which we occasionally do together and I have a lot of proofs of this. Here, for example, we are streaming at RedStar casino together [EDIT]. We been streaming together for years now I must say.

So on November of 12 he asked me to create an account at videoslots so that we could start streaming there. Naturally I went to his blog about casinos (which is by the way top 1 affiliate website in Russia) to find about videoslots there. I know that his blog always has the most recent “mirrors” of websites, since Russian internet providers always ban casino websites lol. So anyways, I went there for a “mirror” and soon enough made account at videoslots.

The main problem here, as I already stated, is that videoslots management was very aware of me and my friend playing together on one account, as we contacted them previously and they had no problem that my account was being used by us, and I provide this chat log below with videoslots vip manager as a proof, it’s my friend speaking there:

1/17/2017, 12:21:23 PM

[EDIT] : Hello :)

[EDIT] : Hope youre doing well. I've looked into your account and it seems like we're still missing a few documents we requested.

1/17/2017, 12:38:53 PM

[EDIT] : hi

[EDIT] : who are you?

[EDIT] : ahh

[EDIT] : My name is [EDIT], i work for Videoslots. I'm the Head Of VIP.

[EDIT] : you are from VideoSlots

[EDIT] : i am indeed mate.

[EDIT] : it's actually my friends account

[EDIT] : we play togethet

[EDIT] : did u see our stream?

[EDIT] : [EDIT]

[EDIT] : Yeah i saw the video :)

[EDIT] : Fun stuff! :)

[EDIT] : so we waiting when will be ok and resume to play

[EDIT] : is it possible to increase the maximum limits?

[EDIT] : Which limit do you refer to?

[EDIT] : i don't known

[EDIT] : :D

[EDIT] : hard for me to help then mate :)

[EDIT] : actually we plane to play in various casinos

1/17/2017, 12:42:30 PM

[EDIT] : because i am promote new website

[EDIT] : [EDIT]

[EDIT] : will be create if you can share someone who can reply in this topic

[EDIT] : Haha i see

[EDIT] : and i will play u at top1 of our rating)

[EDIT] : so you want to increase the deposit/withdrawal limit then?

[EDIT] : on [EDIT]

[EDIT] : yeah

[EDIT] : about 100k$

[EDIT] : now is 40?

[EDIT] : 30.

[EDIT] : Will have a look

[EDIT] : however, i need to speak to the owner of the account to be able to do anything, due to safety reasons.

[EDIT] : yeah, sure

[EDIT] : he is sleep now i think)

[EDIT] : Can you please email me to [EDIT] - from the email registered on the account, and the account holder.

[EDIT] : ok

[EDIT] : i will say him to do it

[EDIT] : what kind of docments are missing now?

And here’s a screenshot proof of this happening [EDIT]

So, as you see, it seems like videoslots vip manager had no problem at all with this, they even made a cashout for me the previous to this story day, all the while knowing this. I guess the win wasn’t significant enough and they didn’t bother themselves with it, as it was a good hype for casino, a high-roller stream. Here is this stream after which I was allowed to cashout:

[EDIT]

[EDIT]

After next session, however, they didn’t allow me to cashout winnings as my friend had a huge winning session by the end of which he had $60,000 on his balance (during the stream the number even reached $90,000). You can see proof of these winnings in two following videos:

[EDIT]

[EDIT]

As I see it, videoslots applying their double standards on me, as I know for a fact, that some other twitch streamers partnered with videoslots using same account to stream there too, I just don’t want to call the names here.

So here it is, they banned an old account of my friend too, which had tens of thousands of lost deposits, why don’t they return those money too if they think what they just did is righteous? Or it’s all good while you losing and suddenly became strongly prohibited once you win big? Is that right?

The main point I’m trying to make here, is that videoslots management was well aware of that me and my friend were using same account for streaming, they let us depositing and playing while there were no big wins, once we won substantial sum, they confiscated all winnings.

My friend made a video-explanation of this situation [EDIT]

Read the casino review

4 Responses

ThePOGG
Jan 20, 2017

Hi Slotrunner - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you?

Thanks,

ThePOGG

ThePOGG
Feb 15, 2017

Hi Slotrunner,

I've had a chance to escalate this issue with the relevant team members at VideoSlots. Before we can go any further I need you, and anyone who has been using your account, to provide the operator with direct permission to discuss any information the operator holds on your activities with representatives of ThePOGG.com. This should be emailed through to [email protected] I would appreciate it if you could copy in the address [email protected] when you are sending this email so I can confirm receipt.

Once the operator has this permission we should be able to move into more detailed discussion of the issue.

Thanks,

ThePOGG

ThePOGG
Feb 20, 2017

Hi Slotrunner,

Thanks for forwarding through permission to discuss your account. As this situation includes the information of other players, I do need you to get anyone who was sharing your account to email through permission to discuss their details as well.

Thanks,

ThePOGG

ThePOGG
Mar 24, 2017

Hi Slotrunner,

I've gone over this issue in detail with Video Slots and here's the chain of events:

- One individual, also acting as an affiliate of Video Slots, signed up as a player. This player Self-Excluded on their own account.

- A second individual signed up as a player via the first individual's affiliate links and played.

- The affiliate then played on this second player's account. This contravenes the following terms:

Player terms:

"1.1 For a person to be registered as a player, that person must submit an application for registration. The application will, at least, require the following details about the player:

first and last name
address
mobile number
valid email address
to be at least 18 years of age
A person applying for registration warrants and represents that any information provided by it in its application form is true and correct. Videoslots will not register the person and, where that person has already been registered, Videoslots will cancel that individual's registration as a player if it becomes aware that person has provided false information when registering as a player. Only one account per player is allowed. Should you attempt to open more than one account, under your own name or under any other name, or should you attempt to use the Services by means of any other person's account, we will be entitled to immediately close all your accounts, retain all monies in such accounts and bar you from future use of the Services."

and

1.2 A person applying for a Videoslots Account warrants not being

- a resident of Afghanistan, Algeria, American Samoa, Angola, Argentina, Austria, Bahamas, Bahrain, Bangladesh, Belgium, Bosnia & Herzegovina, Bulgaria, Burma, Cote d'lvorie, Cuba, Cyprus, Czech Republic, Democratic Republic of the Congo, Denmark, Egypt, Estonia, Eritrea, France, Fiji, Guam, Guyana, Haiti, Holy See (Vatican City State), Hong Kong, India, Iran, Iraq, Ireland, Israel, Italy, Jordan, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Lao PDR, Lebanon, Liberia, Libya, Lithuania, Marianas Islands, Mozambique, Myanmar, Nigeria, North Korea, Papua New Guinea, Pakistan, Palestinian Territory, Panama, Portugal, Puerto Rico, Qatar, Romania, Reunion, Rwanda, Saudi Arabia, Senegal, Singapore, Somalia, Spain, Sri Lanka, Sudan, Syrian Arabic Republic, Tanzania, Turkey, Uganda, U.S. Minor Outlying Islands, U.S. Virgin Islands, Ukraine, United Arab Emirates, United States of America, Vanuatu, Venezuela, Vietnam, Yemen and Zimbabwe.

- acting on behalf of another party

-of limited legal capacity

-conducting criminal activities through his/her Videoslots account

-depositing funds which originates from criminal and other un-authorised activity

-depositing funds using a card which the account holder is not authorised to use

and

"3.2 The Account Holder chooses a password and a username. It is an Account Holder's own responsibility not to share this information. If the Account Holder has reason to believe that others have become party to this information, the Account Holder should immediately contact Videoslots's Support and a new password will be issued."

Affiliate terms:

3.7 Restrictions – You

are not permitted more than one Videoslots.com Affiliate account
shall not earn Commission on the Net Win of any Second-tier Affiliate if, in the case that You are a juristic entity, they are Your employee, director, shareholder or agent or, in the case that You are a natural person, they are Your employee, agent or direct family member.
shall not earn Commission on the Net Win on Your own Customer Account nor on the Customer Account/s of Your employees or family members.
If You or any of Your associated employees sign up as a Customer at Videoslots.com. We shall have the right to terminate this Agreement.

It is forbidden to offer cashback to your players. Videoslots affiliate program will not honor any commissions for any registrations or depositors that are generated by cashback or incentivized traffic.

While it cannot be stipulated with absolute certainty what the relationship between the affiliate and the owner of the second player account is, it's highly unlikely that there was no form of incentive being offered to allow the affiliate to use the second player account.

The following violations have occurred:

- The affiliate has violated affiliate terms by using an account that is signed up through their own links and which they are earning commission on.

- The affiliate has circumvented their own Self-Exclusion by accessing the gambling services via an account in someone else's name.

- The second player has violated several account terms by allowing someone other than themselves to access their account.

This would be mitigated at least partially had you received direct permission from the operator to share an account in this manner, though no operator would agree to this if they realised that any of the individuals "sharing" the account had themselves Self-Excluded. However, no permission was given in this instance.

At the time of the Live Chat conversation that you provided the account in question was locked. While the Live Chat operator did not make a fuss about someone other than the named account holder contacting on Live Chat, they did flag this up with the security team. From this point on the account remained closed and no further activity was allowed to occur on the account. As Video Slots prevented any further activity from occurring as soon as they were aware that someone other than the account holder was operating the account, this does not constitute acceptance of the breach of terms on their part.

In short, there's nothing we can do to help you here. Both the first player/affiliate and the second player account are in violation of numerous terms and conditions and Video Slots are within their rights to ensure that both accounts remain closed and void any winnings associated with the violating activity.

All we can do is advise you that in future you should never play on an account in any name other than your own, you should never look to play with an operator that you have Self-Excluded with and no affiliate should be encouraging anyone they know to sign-up via their links, especially not if there is any sort of financial relationship between them. These activities are highly likely to result in significant problems when the operator becomes aware of them.

Sorry we could not be more more help in this instance.

ThePOGG

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