Video Slots – confiscated $25,000 and closed account without notifying account owner
Found for the Casino - These players have breached several terms at Video Slots casino by sharing an account, bypassing a self-exclusion and self-referring via affiliate links. As such the operator are within their rights to withhold payment.
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I just had a really unpleasant story with videoslots. They closed my account and confiscated about $25,000 of winnings, all of this without even bothering themselves with notifying me via email, yes, you heard it, videoslots closed account without notifying owner of it.
Recent chat log with support, after account been banned for some time now
How can I help you?
whats happenin with my account?
i don't recieved any email
Your account is locked for a security review, we will contact you via e-mail with information regarding this
you told me the same yesterday
but i still waiting
Yea but you should receive a e-mail about this soon
I do not have more information right now unfortunately
As I found out this from my friend later, this was done on grounds that I was multi-accounting. My account is fully verified by videoslots by the way and my Skrill account which I used for deposits also fully verified and has many years of transactions. I didn’t use any bonuses on videoslots, ever! Because this is what most people accused in multi-accounting do.
My account was used by me and my friend and videoslots management was very well aware of this before and was okay with this! My friend is a Russian high-roller, casino blogger, casino owner and one of the biggest affiliates in Russia, he also likes to stream, which we occasionally do together and I have a lot of proofs of this. Here, for example, we are streaming at RedStar casino together [EDIT]. We been streaming together for years now I must say.
So on November of 12 he asked me to create an account at videoslots so that we could start streaming there. Naturally I went to his blog about casinos (which is by the way top 1 affiliate website in Russia) to find about videoslots there. I know that his blog always has the most recent “mirrors” of websites, since Russian internet providers always ban casino websites lol. So anyways, I went there for a “mirror” and soon enough made account at videoslots.
The main problem here, as I already stated, is that videoslots management was very aware of me and my friend playing together on one account, as we contacted them previously and they had no problem that my account was being used by us, and I provide this chat log below with videoslots vip manager as a proof, it’s my friend speaking there:
1/17/2017, 12:21:23 PM
[EDIT] : Hello :)
[EDIT] : Hope youre doing well. I've looked into your account and it seems like we're still missing a few documents we requested.
1/17/2017, 12:38:53 PM
[EDIT] : hi
[EDIT] : who are you?
[EDIT] : ahh
[EDIT] : My name is [EDIT], i work for Videoslots. I'm the Head Of VIP.
[EDIT] : you are from VideoSlots
[EDIT] : i am indeed mate.
[EDIT] : it's actually my friends account
[EDIT] : we play togethet
[EDIT] : did u see our stream?
[EDIT] : [EDIT]
[EDIT] : Yeah i saw the video :)
[EDIT] : Fun stuff! :)
[EDIT] : so we waiting when will be ok and resume to play
[EDIT] : is it possible to increase the maximum limits?
[EDIT] : Which limit do you refer to?
[EDIT] : i don't known
[EDIT] : :D
[EDIT] : hard for me to help then mate :)
[EDIT] : actually we plane to play in various casinos
1/17/2017, 12:42:30 PM
[EDIT] : because i am promote new website
[EDIT] : [EDIT]
[EDIT] : will be create if you can share someone who can reply in this topic
[EDIT] : Haha i see
[EDIT] : and i will play u at top1 of our rating)
[EDIT] : so you want to increase the deposit/withdrawal limit then?
[EDIT] : on [EDIT]
[EDIT] : yeah
[EDIT] : about 100k$
[EDIT] : now is 40?
[EDIT] : 30.
[EDIT] : Will have a look
[EDIT] : however, i need to speak to the owner of the account to be able to do anything, due to safety reasons.
[EDIT] : yeah, sure
[EDIT] : he is sleep now i think)
[EDIT] : Can you please email me to [EDIT] - from the email registered on the account, and the account holder.
[EDIT] : ok
[EDIT] : i will say him to do it
[EDIT] : what kind of docments are missing now?
And here’s a screenshot proof of this happening [EDIT]
So, as you see, it seems like videoslots vip manager had no problem at all with this, they even made a cashout for me the previous to this story day, all the while knowing this. I guess the win wasn’t significant enough and they didn’t bother themselves with it, as it was a good hype for casino, a high-roller stream. Here is this stream after which I was allowed to cashout:
After next session, however, they didn’t allow me to cashout winnings as my friend had a huge winning session by the end of which he had $60,000 on his balance (during the stream the number even reached $90,000). You can see proof of these winnings in two following videos:
As I see it, videoslots applying their double standards on me, as I know for a fact, that some other twitch streamers partnered with videoslots using same account to stream there too, I just don’t want to call the names here.
So here it is, they banned an old account of my friend too, which had tens of thousands of lost deposits, why don’t they return those money too if they think what they just did is righteous? Or it’s all good while you losing and suddenly became strongly prohibited once you win big? Is that right?
The main point I’m trying to make here, is that videoslots management was well aware of that me and my friend were using same account for streaming, they let us depositing and playing while there were no big wins, once we won substantial sum, they confiscated all winnings.
My friend made a video-explanation of this situation [EDIT]
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