unclaimed offers
Turn geolocation on
Locale settings

Currently viewing:

English in United Kingdom

ThePOGG.com – your source for reliable information about online gambling.


  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
[X] Close this form and return to site

Video Slots – Permanent battle chat ban

Ruling

Declined - There's no money at stake and Video Slots are well within their rights to remove chat privileges from players who are abusive.

Read our Video Slots Casino Review.

Player's Complaint

I received the following email:

Hi [EDIT],

I regret to inform you that you have been suspended from our Battle of Slots chat permanently.

You are banned because of what you wrote in chat with battle id: 44210 and 44209, this behaviour has no place in the Battle of Slots chat. Our ambition with the chat is to offer something positive that adds to the experience of playing at our site, not a place to ventilate frustration and be offensive. You are more than welcome to contact our support for complaints like that and we can explain how our site works and show you where to proceed with complaints if you feel that we are doing something dishonest, this way we can respond and add to the discussion.

Ban for a week, maybe; but PERMANENTLY? a bit extreme to say the least. I apologise for any inappropriate chat content and will make sure I don't commit the offence again.

I ask vs to reconsider the permanent nature of the ban and to have a shorter ban period. Thanks.

Read the casino review

1 Response

ThePOGG
Dec 05, 2016

Hi PAULSKR - welcome to ThePOGG.com!

I'm afraid there's nothing we can do to help you in this instance.

Firstly, as there's no money at stake there's nothing for us to contest. Secondly, who Video Slots do and do not allow to use an optional feature on their site is an internal company policy decision and not something we would interfere with. Finally, if you'd posted anything abusive on our forums, complaints or chat services it would also have resulted in a permanent ban. While I appreciate gambling can be frustrating at times, there's no justification for venting that at casino employees or other users.

Sorry we can't be of assistance.

ThePOGG

Leave a Reply

You must be logged in to post a comment.

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.