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Video Slots – Permanent battle chat ban


Declined - There's no money at stake and Video Slots are well within their rights to remove chat privileges from players who are abusive.

Read our Video Slots Casino Review.

Player's Complaint

I received the following email:

Hi [EDIT],

I regret to inform you that you have been suspended from our Battle of Slots chat permanently.

You are banned because of what you wrote in chat with battle id: 44210 and 44209, this behaviour has no place in the Battle of Slots chat. Our ambition with the chat is to offer something positive that adds to the experience of playing at our site, not a place to ventilate frustration and be offensive. You are more than welcome to contact our support for complaints like that and we can explain how our site works and show you where to proceed with complaints if you feel that we are doing something dishonest, this way we can respond and add to the discussion.

Ban for a week, maybe; but PERMANENTLY? a bit extreme to say the least. I apologise for any inappropriate chat content and will make sure I don't commit the offence again.

I ask vs to reconsider the permanent nature of the ban and to have a shorter ban period. Thanks.

Read the casino review

1 Response

Dec 05, 2016

Hi PAULSKR - welcome to!

I'm afraid there's nothing we can do to help you in this instance.

Firstly, as there's no money at stake there's nothing for us to contest. Secondly, who Video Slots do and do not allow to use an optional feature on their site is an internal company policy decision and not something we would interfere with. Finally, if you'd posted anything abusive on our forums, complaints or chat services it would also have resulted in a permanent ban. While I appreciate gambling can be frustrating at times, there's no justification for venting that at casino employees or other users.

Sorry we can't be of assistance.


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