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Video Slots - wont allow deletion

Ruling

Found for the Casino - No casino operator will delete all account details due to anti-fraud requirements to ensure multiple accounts are not registered.

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Player's Complaint

My bank wont allow me to do transactions with my visa debit card(Canada). So I proceeded to videoslots online chat to see if the could help in rectifying the problem. after being told "sorry the problem is with you bank" i asked for my account to be deleted or directed to why i can delete if my self i was told that account deletion is no possible.... this is unacceptable mainly because i cant clear the personal information inputted for account activation.

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1 Responses

ThePOGG
October 30, 2017

Hi BamBam - welcome to ThePOGG.com! Unfortunately there's not going to be anything we can do to help you with this issue. No operator will delete account details. You are free to close your account, but operators have to retain these details to ensure that players do not sign-up multiple account in breach of terms and conditions. Sorry we can't be of further help, ThePOGG

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BamBam consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

October 30, 2017

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.