Videoslots – Casino complaint
Found for the Casino - The player was having problems with bounced withdrawals and mistook a bounced withdrawal for auto-play winnings.
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On 3 and 4 July 2019, I deposited £15,090 at Videoslots and withdrew £34,000 (multiple deposits and cashouts).
There was a final cashout of £5,000 that they reversed. I contacted Live chat and they could not say why it was reversed.
I cashed out and again it was reversed and again no reason provided. I cashed out a 3rd time and used the LOCK feature to secure the cashout. Yet, it was reversed and again no reason could be given.
I cashed out a 4th time and again it was reversed with no reason available.
I cashed out a 5th time and locked it again.
At the time of the 5th LOCK, I received a £100 cash bonus which I turned into £600. I then went to play Napoleon, Rise of an Empire video slot and went up to £1,000. My way of playing is to do 50 spins on auto-play and then to increase or decrease if free spins are received or not.
I increased my bet to £30 per spin and set it to 50 spins. I don't sit and watch the spins as I am working while I play. When I looked, my balance was just above £4,000. I thought I must have hit something decent (it is a volatile slot that can pay big).
In any event, I continued playing on bets varying from £20 to £40 until the money was finished. (I was attempting to get the Free Spins feature as it had not triggered yet).
Later on, I wanted to follow up on my cashout and discovered it had been reversed while I was playing. This is where the problem started as Videoslots refuses to credit the £5,000 back to me.
They have also refused to explain why the cashout was reversed 5 times and why it was reversed after been locked twice.
This is really underhanded, unethical behaviour and I would really appreciate your assistance in resolving this issue.
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