Videoslots - PERMANENT ACCOUNT CLOSURE
Found for the Casino - This player asked for a permanent account closure but did not indicate this was due to gambling addiction. As such the account could be re-opened on request.
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I had been on live chat to complain about terrible rtp on various occasions. On this occassion I asked advisor for a permanent closure of account. They confirmed i would never be able to reopen account or register new account with videoslots. I agreed to close permanently. However, the next day, i contacted about reopening, and they allowed account to be reopened!!!! I made deposits and then made them aware of situation. It was passed to relevent department but account remained open still!!! I was allowed to deposit further until eventually chat advisor blocked account. I have submitted live chat transcript to show what happened. I feel videoslots have failed in what they should have done. Account should never have been reopened, and they clearly reopened to get as much money from me as possible! I am seeking refund of all deposits after account was wrongfully reopened.
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