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Videoslots – Too many to list

Ruling

Declined - This service is here to intervene when as a player you need a 3rd party to step in and resolve an issue. If there are no funds in contention there is nothing for us to resolve.

Read our Videoslots Casino Review.

Player's Complaint

I signed up to the site as it had good reviews. When I tried to deposit it wouldn't pass the validation process as there were security issues which consequently led to my card being blocked. When I contacted my bank they queried whether the site was genuine. I asked why my card had been blocked and they told me that they would block a card with a high transaction on there, I said that I didn't consider £20 on a casino site to be high and do it frequently and they told me it was for £2000 and only when that wouldn't go through that video slots then changed it to £20.

I then spoke to an agent on the site who was so rude and kept interrupting before I had finished (Have copy of the conversation) and asked to be referred to someone competent another rude person that became defensive without first listening to what I had to say. I couldn't find a number to call the company and speak to a superior there was only a contact form for the company to call me???

I have recorded message I had with the bank as well as a copy of the message I had with the 2 useless agents who could do with some training in customer care.

Read the casino review

1 Response

ThePOGG
Oct 17, 2018

Hi Cb5601 - welcome to ThePOGG.com!

Unfortunately there's nothing we can do to help you here. As there's no money at stake there's no grounds for a complaint. I understand that you may be frustrated, and by all means we would encourage you to select another operator, but this service is not here to pursue issues where there is no money to return.

To me, this reads as if there's been an issue with a missing decimal point when the deposit was being processed, not something to get overly worked up about.

Thanks,

ThePOGG

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The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.