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Videoslots – Withdrawal

Ruling

Resolved - A little patience seems to have resolved this issue without our intervention. The player is non-responsive to our requests for an update.

Read our Videoslots Casino Review.

Player's Complaint

After all documentation being verified they are still withholding my winnings which has been over a week now.

Read the casino review

4 Responses

ThePOGG
Mar 25, 2019

Hi ojoe1955 - welcome to ThePOGG.com!

I think you need to be a little more patient and allow the operator time to resolve this on their own before asking a 3rd party dispute mediation service to become involved. If you haven't received your funds by Monday the 8th of April let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

ThePOGG
Apr 08, 2019

Hi ojoe1955,

Has this issue been resolved?

Thanks,

ThePOGG

ThePOGG
Apr 15, 2019

Hi ojoe1955,

I'm following-up on the above request?

Thanks,

ThePOGG

ThePOGG
Apr 23, 2019

Hi ojoe1955,

If we haven't heard from you by Friday the 3rd of May I'll assume you've resolved this issue and close this complaint.

Thanks,

ThePOGG

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Agreement

ojoe1955 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Videoslots
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Panda Media Limited

March 25, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.