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Videoslots – Withdrawal

Ruling

Resolved - A little patience seems to have resolved this issue without our intervention. The player is non-responsive to our requests for an update.

Read our Videoslots Casino Review.

Player's Complaint

After all documentation being verified they are still withholding my winnings which has been over a week now.

Read the casino review

4 Responses

ThePOGG
Mar 25, 2019

Hi ojoe1955 - welcome to ThePOGG.com!

I think you need to be a little more patient and allow the operator time to resolve this on their own before asking a 3rd party dispute mediation service to become involved. If you haven't received your funds by Monday the 8th of April let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

ThePOGG
Apr 08, 2019

Hi ojoe1955,

Has this issue been resolved?

Thanks,

ThePOGG

ThePOGG
Apr 15, 2019

Hi ojoe1955,

I'm following-up on the above request?

Thanks,

ThePOGG

ThePOGG
Apr 23, 2019

Hi ojoe1955,

If we haven't heard from you by Friday the 3rd of May I'll assume you've resolved this issue and close this complaint.

Thanks,

ThePOGG

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Agreement

ojoe1955 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Videoslots
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Panda Media Limited

March 25, 2019