Viggoslots - Refund request

Hi Pascal107 - welcome back.

Please forward the email you sent to Viggoslots to [email protected].

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 18k gambling operator websites for between 24 hours and 5 years.

You can also find information on the various support agencies available to support you in your country in our Responsible Gambling Directory.

Thanks,

ThePOGG

Hello,

I forwarded the email to you.

Thanks for your help.

Regards

[EDIT]

Hi Pascal107,

Unfortunately, there's nothing we can do to assist you in this matter.

Having reviewed your claim again you state:

"After that I send an email to Viggoslots and told them iam gambling addicted and want to close my account.

I dir not received any answer and my account has not been closed so I was able to loose 1650€.

They closed the account the day after when I asked for a refund."

Even in well licensed jurisdictions, and you have chosen to play with a weakly licensed operator here, a gambling operator would be allowed 24h to act on an emailed self-exclusion request.

Sorry we cannot be of further help.

ThePOGG

Hello,

the 24hrs were almost over since my email and the account closure.

I send the email on 24th of June 11:20 am and they closed my account on 25th of June in the evening.

So there were more than 24hrs in which they did not closed my account and I was able to play in this casino even when I told them i‘m gambling addicted.

Regards

Pascal

Hi Pascal107,

I would direct you back to my previous response "Even in well licensed jurisdictions, and you have chosen to play with a weakly licensed operator here, a gambling operator would be allowed 24h to act on an emailed self-exclusion request."

You have not chosen to play in a well licensed jurisdiction. The standards, where they exist at all, will be significantly lower.

Sorry we cannot be of further help.

ThePOGG

Hi Pascal107,

I would direct you back to my previous response "Even in well licensed jurisdictions, and you have chosen to play with a weakly licensed operator here, a gambling operator would be allowed 24h to act on an emailed self-exclusion request."

You have not chosen to play in a well licensed jurisdiction. The standards, where they exist at all, will be significantly lower.

Sorry we cannot be of further help.

ThePOGG

Can you please contact them and try it?

Hi Pascal107,

We do not pursue claims of this nature against weakly licensed operators as they have no reasonable possibility of a positive outcome.

Sorry we cannot be of further help.

ThePOGG