Viking Slots - bonus terms and conditions applied retrospectively
Found for the Casino - This player applied a highly unusual betting strategy matched by a large number of other accounts and could provide no explanation for the exact match activity that would not fall in under the definition of fraud or collusion.
The complaints involved in this investigation can be found below, but it should be noted that a large number of other accounts were also involved:
Read our Viking Slots Casino Review.
I took up a bonus offer with them on 28th October. It was a deposit £400 and receive a 100% to £400 bonus.
I always check the terms and conditions of any bonus offer I receive as I know casinos tend to vary their terms from time to time.
The only term that caused me concern was "If the player placed single bets equal to or greater than £5.50 or 15 percent of the bonus amount before the wagering requirements for the bonus have been met, we reserve the right to withhold any amount in excess of the player’s original deposit from a player’s withdrawal.In addition, if a player deposited with Skrill or Neteller and placed single bets equal to or greater than £2.50 of the bonus amount before the wagering requirements for the bonus have been met, we reserve the right to withhold any amount in excess of the player’s original deposit from a player’s withdrawal."
I noted that the terms had last been updated on 16th March 2017.
I deposited by debit card and did £5 spins so keeping within the maximum spin size.
I went on to win £6525 including my original stake, having completed the wagering process.
I then submitted a cash out request having uploaded all the relevant documents to verify my account.
On the 31st October I received an E mail saying my cash out had been refused stating the following 'As stated in our bonus policy, Bets, placed on any game, which abuse the betting system will not be counted towards the wagering requirements.
We reserve the right to withhold any amount in excess of the player's original deposit from a player's withdrawal if the player placed bets equal to or greater than 5.5 Euro or $0.50 per line or 15 percent of the bonus amount before the wagering requirements for that particular bonus have been met
Please note that the original deposit is available in your account'
Note the new 0.50 per line restriction as this was not present in the terms I referred to on their website 3 days earlier. I had played slots with stakes greater than 0.50 on a single line but still within the £5 maximum overall stake per spin.
These terms had been updated on the 30th October so post me completing the bonus and abiding by the previous terms. So what they have done is confiscate my winnings by citing a term they have added after I won.
I E mailed them immediately in relation to this, only to be told, "Kindly note that the bonus policy
the casino review
Leave a Reply
You must be
to post a comment.