Viks – Self exclusion not upheld
Found for the Casino - This player has repeatedly signed-up to EveryMatrix casinos after self-excluding despite being provided info to avoid this. While operators are responsible to take action to help you control your gambling, given that this player had changed information to prevent their account being automatically detected by the prevention methods alongside the repeated previous refunds, unfortunately their claim cannot be upheld in this case.
I hope you are able to assist.
I have previously and recently self-excluded from various Everymatrix sites. Due to my gambling addiction. Although have I been able to open and deposit on this Viks.com which is an Everymatrix owned site. All my details (name, username, address, email address, DOB, etc) are the same as those used on the sites I've self-excluded from yet I have been able to deposit over £15,000.
Please can you offer assistance in how I can address this issue as EveryMatrix have not upheld their responsibly.
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