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VIPRoom – deactivated account

Ruling

Found for the Player - VIPRoom casino have once again been totally non-responsive to our efforts to discuss this complaint with them.

Read our VIPRoom Casino Review.

Player's Complaint

Hello, i made 2 deposit in vip room casino, 70 euro and 290 euro, on second deposit i win on a slot total 9000 euro after 6-7 hours to play and after in the morning i notice the account is deactivate, this happend last week wednesday and from that time no-one from support or emails not tell me anything about my money or about my account, if you can help me with this i will appreciete very much

Read the casino review

9 Responses

ThePOGG
Sep 11, 2017

Hi ehb1010 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ehb1010
Sep 12, 2017

Well let hope you can fix somthing as them not replay me even in email even in chat, them disapoear, also i try contact Flavidus Limited From Cyprus the company that is on back of vip room and some guy ask me email him about and even from ther i dont have any replay and is not anser any more to his mobile number, if you wish i can put that number here as well

ehb1010
Sep 12, 2017

by the way the paymant to them is executed and is out of my bank so them recive my deposit 100% sure already

ehb1010
Sep 13, 2017

Hi ther? any news about vip room casino? i just faind someoen who anser on chat and is keep tell me ther is a investigation by some risk departament and is close my chat very fast! do you know the gambeling autority website them are uder juristiction? i want make a complain about this casino who just stole monney from PPL as i notice i am the onley persone who not get payd for winings

ThePOGG
Sep 15, 2017

Hi ehb1010,

We have not currently had any response from VIPRoom. I will revert to you at the point where the operator have offered a response.

Thanks,

ThePOGG

ehb1010
Sep 17, 2017

Vip room casino sent to my netller account the deposits i made and is keep ignore my msg about rest of the money that i win, do you have any news from them?

ThePOGG
Sep 17, 2017

Hi ehb1010,

No we don't. As stated in my previous response, I'll revert to you when we get something back from VIPRoom.

Thanks,

ThePOGG

ehb1010
Sep 19, 2017

Hi, today i had faind someone on suport to chat cus i enter with a VPN IP and them not expect me to be, them keep say someone from management will contact me, when i ask when them say good bye and close

ThePOGG
Oct 02, 2017

Hi ehb1010,

Unfortunately VIPRoom casino have been entirely unresponsive to our repeated efforts to communicate with them regarding your issue.

At this juncture I have no reasonable expectation of this situation changing.

Sorry we cannot be of more help.

ThePOGG

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