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VIPRoom – Wrongfully cancelled withdrawal of 600 euro + erased cash balance of 649 euros

Ruling

Found for the Player - Despite repeated efforts to contact VIPRoom to discuss this issue we have received no response what-so-ever from the operator.

Read our VIPRoom Casino Review.

Player's Complaint

I was given a gift of 25 euros as a loyal customer. I also deposit 50 euros for real cash balance. I have played through the wager requirements et had a gain which I wanted to withdraw of 600 euros. I continued playing with higher bet amounts and had a cash balance of 649 euros.

Once they cancelled my withdrawal without any notification what So ever and during my gameplay they also erased my entire cash balance .

I have not entered any bonus codes or what so ever and even so the wagering was completed

They have no right to [void] my real cash balance of 649 euros nor cancel my withdrawal without any explanation .

I have send numerous emails without a reply from [EDIT]. The manager there who is not replying to emails and as soon as I said i was going to complain he didn't react at all. I want the full amount of 1249 euros transferred to my credit card as this is legally my cash balance and in no way a loyal customer can be treated this way!

This has been going on for weeks without any reply what so ever from viproomcasino.

I need this sorted ASAP.

Sincerely

[EDIT]

Read the casino review

2 Responses

ThePOGG
Jul 03, 2019

Hi bartvbe - welcome to ThePOGG.com!

Unfortunately it is unlikely that we'll be able to help you. VIPRoom are both negatively listed and historically have been non-responsive to complaints submitted to this service. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

ThePOGG
Jul 26, 2019

Hi bartvbe,

Unfortunately after repeated efforts to discuss this issue with VIPRoom we have received no response what-so-ever. At this juncture I have no reasonable expectation of this changing.

Sorry we couldn't be of more help!

ThePOGG

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Agreement

bartvbe consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • VIP Room
  • Curacao eGaming
  • Danguad Limited

July 2, 2019