VIPRoom – Wrongfully cancelled withdrawal of 600 euro + erased cash balance of 649 euros
Found for the Player - Despite repeated efforts to contact VIPRoom to discuss this issue we have received no response what-so-ever from the operator.
Read our VIPRoom Casino Review.
I was given a gift of 25 euros as a loyal customer. I also deposit 50 euros for real cash balance. I have played through the wager requirements et had a gain which I wanted to withdraw of 600 euros. I continued playing with higher bet amounts and had a cash balance of 649 euros.
Once they cancelled my withdrawal without any notification what So ever and during my gameplay they also erased my entire cash balance .
I have not entered any bonus codes or what so ever and even so the wagering was completed
They have no right to [void] my real cash balance of 649 euros nor cancel my withdrawal without any explanation .
I have send numerous emails without a reply from [EDIT]. The manager there who is not replying to emails and as soon as I said i was going to complain he didn't react at all.
I want the full amount of 1249 euros transferred to my credit card as this is legally my cash balance and in no way a loyal customer can be treated this way!
This has been going on for weeks without any reply what so ever from viproomcasino.
I need this sorted ASAP.
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