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VIPRoom – Wrongfully cancelled withdrawal of 600 euro + erased cash balance of 649 euros


Found for the Player - Despite repeated efforts to contact VIPRoom to discuss this issue we have received no response what-so-ever from the operator.

Read our VIPRoom Casino Review.

Player's Complaint

I was given a gift of 25 euros as a loyal customer. I also deposit 50 euros for real cash balance. I have played through the wager requirements et had a gain which I wanted to withdraw of 600 euros. I continued playing with higher bet amounts and had a cash balance of 649 euros.

Once they cancelled my withdrawal without any notification what So ever and during my gameplay they also erased my entire cash balance .

I have not entered any bonus codes or what so ever and even so the wagering was completed

They have no right to [void] my real cash balance of 649 euros nor cancel my withdrawal without any explanation .

I have send numerous emails without a reply from [EDIT]. The manager there who is not replying to emails and as soon as I said i was going to complain he didn't react at all. I want the full amount of 1249 euros transferred to my credit card as this is legally my cash balance and in no way a loyal customer can be treated this way!

This has been going on for weeks without any reply what so ever from viproomcasino.

I need this sorted ASAP.



Read the casino review

2 Responses

Jul 03, 2019

Hi bartvbe - welcome to ThePOGG.com!

Unfortunately it is unlikely that we'll be able to help you. VIPRoom are both negatively listed and historically have been non-responsive to complaints submitted to this service. While we will try to contact the operator on your behalf the chances of a successful mediation are low.



Jul 26, 2019

Hi bartvbe,

Unfortunately after repeated efforts to discuss this issue with VIPRoom we have received no response what-so-ever. At this juncture I have no reasonable expectation of this changing.

Sorry we couldn't be of more help!


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bartvbe consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • VIP Room
  • Curacao eGaming
  • Danguad Limited

July 2, 2019