VIPs Casino – Casino removed money
Found for the Casino - This player has exceeded the maximum allowed bet term while playing with a bonus. As such there is nothing we can do to help them.
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I made a deposit of 100E/1000NOK plus 100% bonus.
Played smal stake, 2 and 4 E. Then i suddenly had a big hit on 4E stake, aprox 27000 E/270 000 NOK. Increased then to 5E/50NOK Bet after the winning. Made sure that i kept this stake until wagering was done.
After wagering was done I increased some more, but was sure that i didn’t do any big stake of more than 50 NOK before wagering was done.
Then suddenly later on that day the casino removed 225 000 NOK from my account and i had only 1000 NOK left.
They are reffering to that i have abused the bonus terms. That is Max 40 NOK when wagering. But my problem are that i didn’t do this on the winning or before. And then after the winning i only increased to 50 NOK bet. Not more, because i thought this was according bonus rules. I would never do this if i knew that Max 40NOK. Because then problem with the casino. Have tried to reach casino on email, but no answer. I feel this is really unjust, can u please help?
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