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VIPs Casino – Casino removed money

Ruling

Found for the Casino - This player has exceeded the maximum allowed bet term while playing with a bonus. As such there is nothing we can do to help them.

Read our VIPs Casino Review.

Player's Complaint

Hi,

I made a deposit of 100E/1000NOK plus 100% bonus.

Played smal stake, 2 and 4 E. Then i suddenly had a big hit on 4E stake, aprox 27000 E/270 000 NOK. Increased then to 5E/50NOK Bet after the winning. Made sure that i kept this stake until wagering was done.

After wagering was done I increased some more, but was sure that i didn’t do any big stake of more than 50 NOK before wagering was done. Then suddenly later on that day the casino removed 225 000 NOK from my account and i had only 1000 NOK left.

They are reffering to that i have abused the bonus terms. That is Max 40 NOK when wagering. But my problem are that i didn’t do this on the winning or before. And then after the winning i only increased to 50 NOK bet. Not more, because i thought this was according bonus rules. I would never do this if i knew that Max 40NOK. Because then problem with the casino. Have tried to reach casino on email, but no answer. I feel this is really unjust, can u please help?

Best regards

Read the casino review

3 Responses

ThePOGG
Oct 05, 2020

Hi spravedlivyj - welcome to ThePOGG.com!

As we are the ADR for the Apsire Global license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Sadly there is nothing we can do to help you in this situation. The problem is NOT your 50 NOK bets after the wagering requirement. It's your 40 NOK bet during the wagering. The maximum bet term at VIPs Casino reads as follows:

"If the player has placed individual bets equal to or higher than NOK 40 or NOK 5 per payline, or 15 percent of the bonus amount before the bonus wagering requirements are met, we reserve the right to withhold any amount that exceeds the player's initial deposit from the player's withdrawal."

If you have placed bets of 40 NOK during the wagering requirements you have breached this term and the operator are within their rights to consider the bonus contract void and reset both parties to pre-contract conditions.

Sorry we could not be of further help.

ThePOGG

Nilsove
Oct 05, 2020

Ok, i don’t understand this? IT says Max 40 NOK bet, what have I done wrong then? What would be the Max bet with these terms at this casino?

ThePOGG
Oct 08, 2020

Hi Nilsove,

Please read the term posted above. "greater than or equal to". Placing bets of 40NOK is prohibited.

Thanks,

ThePOGG

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Agreement

nilsove consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • VIPS Casino
  • Malta Gaming Authority
  • Aspire Global International Ltd

October 4, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.