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VIPs Casino - Delayed Withdrawal Request

Ruling

Resolved - Both the submitting complainant and VIPs Casino have informed us that this issue has been resolved and the player has received their funds.

Read our VIPs Casino Review.

Player's Complaint

Hi,

I originally submitted my 8000 € withdrawal request on 2.11.2020. The request has in fact disappeared from my pending requests. Still have not received this payment.

Read the casino review

9 Responses

ThePOGG
December 15, 2020

Hi oscarsnana16 - welcome to ThePOGG.com!

As we are the ADR for the Apsire Global license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Have you contacted the operator regarding this issue?

Thanks,

ThePOGG

ThePOGG
December 27, 2020

Hi mikk,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
January 3, 2021

Hi mikk,

If we haven't heard from you by Friday the 15th of January I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

mikk
January 3, 2021

I haven't received funds.

ThePOGG
January 10, 2021

Hi mikk,

What reason has the operator given for non-payment?

Thanks,

ThePOGG

ThePOGG
January 24, 2021

Hi mikk,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
January 31, 2021

Hi mikk,

If we haven't heard from you by Friday the 12th of February I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

mikk
February 4, 2021

I have received funds.

ThePOGG
February 7, 2021

Hi mikk,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

mikk consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • VIPS Casino
  • Malta Gaming Authority
  • Aspire Global International Ltd

December 15, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.