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Voodoo Dreams – Account dispute


Found for the Casino - This player has made reference to their "whole family" sharing their IP address. Multiple accounts are prohibited from a single IP address. The player is non-responsive to our requests for more information.

Read our Voodoo Dreams Casino Review.

Player's Complaint

this is the only account i have made and i have put money on this account. Voodoo have blocked me after the fact of allowing me to make an account and depositing money because apparently there are other accounts with the same ip address. It was only after i tried to withdraw my winnings they done this.

I want a refund of the $25 i have deposited as i have never made any other accounts and i have been wrongly accused. This ip address is also used by my whole family.

Read the casino review

3 Responses

May 18, 2018

Hi J.whitch - welcome to ThePOGG.com!

Before going any further I need to draw your attention to the following term that you agreed to when registering with Voodoo Dreams:

"3.2.2. Only one Account for each household, IP address and device is allowed. If two or more users share the same household, IP address and device, the respective account holders must immediately inform SuprNation thereof."

If one of your family already has an account with Voodoo Dreams you have breached this term both with respect to household and IP address and potentially with regard to the device used. In short, if the operator can demonstrate that your account shares an IP address with other account/s then there's nothing we can do to help you.



May 25, 2018

Hi J.whitch,

Can you confirm whether or not someone else will already have an account with Voodoo Dreams from the same household, IP or device?



Jun 01, 2018

Hi J.whitch,

If we haven't heard from you by Friday the 8th of June I'll assume you no longer want our help with this issue and close this complaint.



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