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Voodoo Dreams – Account dispute

Ruling

Found for the Casino - This player has made reference to their "whole family" sharing their IP address. Multiple accounts are prohibited from a single IP address. The player is non-responsive to our requests for more information.

Read our Voodoo Dreams Casino Review.

Player's Complaint

this is the only account i have made and i have put money on this account. Voodoo have blocked me after the fact of allowing me to make an account and depositing money because apparently there are other accounts with the same ip address. It was only after i tried to withdraw my winnings they done this.

I want a refund of the $25 i have deposited as i have never made any other accounts and i have been wrongly accused. This ip address is also used by my whole family.

Read the casino review

3 Responses

ThePOGG
May 18, 2018

Hi J.whitch - welcome to ThePOGG.com!

Before going any further I need to draw your attention to the following term that you agreed to when registering with Voodoo Dreams:

"3.2.2. Only one Account for each household, IP address and device is allowed. If two or more users share the same household, IP address and device, the respective account holders must immediately inform SuprNation thereof."

If one of your family already has an account with Voodoo Dreams you have breached this term both with respect to household and IP address and potentially with regard to the device used. In short, if the operator can demonstrate that your account shares an IP address with other account/s then there's nothing we can do to help you.

Thanks,

ThePOGG

ThePOGG
May 25, 2018

Hi J.whitch,

Can you confirm whether or not someone else will already have an account with Voodoo Dreams from the same household, IP or device?

Thanks,

ThePOGG

ThePOGG
Jun 01, 2018

Hi J.whitch,

If we haven't heard from you by Friday the 8th of June I'll assume you no longer want our help with this issue and close this complaint.

Thanks,

ThePOGG

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The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

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