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Voodoo Dreams – doesn’t want to pay me, but they did before

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our Voodoo Dreams Casino Review.

Player's Complaint

Hi there. I've been playing there for years now and never had any problems.

A few days ago I deposit and did it with sofort, normally I just deposit with my mastercard. I won 500€ and wanted to withdraw, but my request has been denied, because of using different method for deposit. So I tried trustly, which wasn't possible with my bank. I asked at chat support, the guy mentioned I have to deposit first with mastercard, then it's possible. So I did, but didn't understand this, because I deposit for years now, just with the same mastercard. But I did as mentioned and now my request of payment is still pending for days now. When asking chat support they sometimes say, proof of payment didn't arrive, than it arrived, the other one said they didn't get anything. So I sent it many times now, but still nothing happened. I really beg you helping me in that case. Thanks

Read the casino review

4 Responses

ThePOGG
Jan 09, 2020

Hi dpunkt - welcome to ThePOGG.com!

With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 24th of January let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

ThePOGG
Jan 24, 2020

Hi dpunkt,

Are you still experiencing issues?

Thanks,

ThePOGG

ThePOGG
Jan 31, 2020

Hi dpunkt,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
Feb 09, 2020

Hi dpunkt,

If we haven't heard from you by Friday the 14th of February I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

dpunkt consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Voodoo Dreams
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • SuprPlay Limited

January 9, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.