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Voodoo Dreams – verification

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Voodoo Dreams Casino Review.

Player's Complaint

Hello, I won 1400 euros at Vadoo on November 27, 2020 and wanted to withdraw.

Now I had to verify myself. I passed everything on, bank card, identity card, bank statement, public address.

Now I have the problem that he wants a certain transfer process with reference number, time, date, Iban and my name.

My name does not appear in the bank program for the transfers, but only the IBAN which he has already received as a document with my name.

Therefore he does not accept my verification.

Is this so legal ..? I can provide the information with several documents, but not for a transfer. I would also like to send you the documents for review. We already write a lot of emails back and forth, each time taking 48 hours and getting stuck.

Many thanks

Read the casino review

3 Responses

ThePOGG
Dec 09, 2020

Hi natalka77 - welcome to ThePOGG.com!

Before we go any further I need you to confirm the URL of the operator you are looking to complain about.

Thanks,

ThePOGG

ThePOGG
Dec 20, 2020

Hi natalka77,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
Dec 27, 2020

Hi natalka77,

If we haven't heard from you by Friday the 8th of January I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

natalka77 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Voodoo Dreams
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • SuprPlay Limited

December 9, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.