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Vulkan Vegas - Account closing


Declined - This player has engaged in abnormal play activity that is of a high risk nature. As such we will take no part in the representation of this claim.

Read our Vulkan Vegas Casino Review.

Player's Complaint

Hi, they closed my account and they don’t give my money which i deposits 1000€ by myself. They told that i breaking the rules, but I only played roulette.... please help me to get my money back. Thanks

Read the casino review

0 Responses

May 21, 2021

Hi tds2019 - welcome to!

Exactly what reason did the operator give you for non-payment?



May 21, 2021

They told me that I have braking the rules. By playing roulette, I have played on black and red colours at the same time. I want to test for myself. I played to the first time. I didn’t know that was against the rules. I just want my own money back. I win nothing…

May 23, 2021

Hi tds2019,

Unfortunately there is nothing we can do to assist you in this matter. If you have been engaged in opposite betting your play will match patterns used by those engaged in money laundering. This playing pattern is prohibited by nearly all online gambling operators for this reason and the operator will very likely be subject to legal limitations on their ability to engage in any financial transactions to or from you.

Sorry we cannot be of further help.


May 24, 2021

Dear pogg team,

I don’t want to londering money or something like that. I didn’t know about the rules of a online casino. I played normally roulette also, not just only of the colors. I hear a lot of bad rumors that the casinos don’t withdraw the money. I think before I start to really play, I just want to test, if the casino pay me out. And I played so, to not to lose my money. Please, it was my own money... how they can do that? It’s my deposit money...

May 29, 2021

Hi tds2019,

Sadly you have not been 'playing normally'. You've been engaged in placing wagers with no risk. Normal players do not bet in this manner.

There is nothing we can do to help you in this instance.


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tds2019 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Vulkan Vegas
  • Curacao
  • Brivio Limited

May 19, 2021

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.