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Vulkan Vegas – They are not accepting my KYC


Found for the Player - Despite our repeated efforts to contact Vulkan Vegas to discuss this issue we have received no response whatsoever from the operator.

Read our Vulkan Vegas Casino Review.

Player's Complaint

I won no deposit bonus , 94 EUROS , i sent the documents for KYC as requests , good quality photos (clearly visible) , they wont accept my kyc as they said its unreadable(bullshit) , i sent 2 photos of my ID and 2 selfie , utility bill and proof of payment , they are clearly bullshiting me and refusing to pay bonus

Read the casino review

3 Responses

Aug 27, 2020

Hi lopuslopus - welcome to!

I'll contact the operator and see what we can find out for you.



Aug 28, 2020

ok should i send my documents?

Sep 18, 2020

Hi LopusLopus,

Sadly despite repeated efforts to contact this operator to discuss your issue we have received no relevant response. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.


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lopuslopus consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Vulkan Vegas

August 25, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.


The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.