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WallaceBet - refusing to give me proper bonus

Ruling

Found for the Casino - This player has claimed the wrong bonus. Which explains why both the bonus and terms differed from their expectations.

Read our WallaceBet Casino Review.

Player's Complaint

I took part in their promotion, and made a 300 euro deposit. I noticed that I only got 200 euros on top of this and opened their live chat. They told me that it is only up to 200 euros, even though they promote it up to 600 euros. They didnt manually add it for me, and I started playing. After winning 1.5k from Atlantis, they reduced my winnings because of "bonus violation, using bigger bet".

Their VIP-bonus has a max bet of 20e, not 5e.

Read the casino review

4 Responses

ThePOGG
August 3, 2020

Hi mattilabeast - welcome back.

Where do you see the VIP bonus advertised as up to €600?

Thanks,

ThePOGG

ThePOGG
August 11, 2020

Hi mattilabeast,

I'm following-up on the above?

Thanks,

ThePOGG

mattilabeast
August 11, 2020

It was on their site. wallacebet.com/promotions/vip-casino-bonus

ThePOGG
August 13, 2020

Hi mattilabeast,

You've received the standard welcome bonus which is advertised a 100% up to €200 with a total bonus of €600 available across the 3 stages of the package. And that would explain why the lower maximum bet has been enforced.

Thanks,

ThePOGG

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Agreement

mattilabeast consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Wazamba
  • Curacao eGaming
  • Araxio Development N.V.

August 3, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.