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Webby Slot – removed bonus winnings

Ruling

Found for the Player - Webby Slots Casino claim that this player has breached terms and conditions but the evidence they presented was insufficient to verify this claim.

Read our Webby Slots Casino Review.

Player's Complaint

I did the welcome bonus offer on webby slot casino. I deposited 50€ to get 50€ casino bonus. I wagered the required playthrough and ended up 540.55€. I played in accordance to the bonus terms and conditions. The money was in my real money balance. I tried to withdraw and got a message to verify my account. I sent the required documents. I think they were accepted. Then I got an email, and I was accused to have violated the bonus terms and conditions. They say that I opened 3 other accounts with the same IP adress and in the same browser, but with other names and adresses, which is a lie. I only have one account and I verified it. I never give my phone to anyone and nobody could have played with it. I also saw that this casino have already a similar complaint. Maybe they systematicly [EDIT] the bonus winnings if you win. I hope you can help me in this case.

Read the casino review

3 Responses

ThePOGG
Jul 14, 2019

Hi sctanja - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

sctanja
Jul 17, 2019

Thank you very much. I hope you are able to help me.

ThePOGG
Aug 09, 2019

Hi sctanja,

Webby Slots have informed us of connecting factors associating your account with other accounts. However when challenged to prove these relationships the evidence that they provided was insufficient to meet the standards that we require to draw such a conclusion. They have subsequently ceased responding to us.

Unfortunately there's nothing further we can do for you.

Sorry we cannot be of more help.

ThePOGG

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Agreement

sctanja consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Vino
  • Curacao eGaming
  • SG International N.V.

July 13, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.