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Webbyslot - verification

Ruling

Resolved - Webby Slots Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Webby Slots Casino Review.

Player's Complaint

Hello, I came to the casino to enjoy and spend my money. Now I am angry and perplexed. I've been trying to get my money since July 5th. My winnings were temporarily blocked because the casino is being checked. Allegedly, the gaming provider checks the casino.

The casino does not provide information about the inspection. Does not explain or say anything when the test is over. No casino has the right to block an account and money without explanation. According to international law, the consumer of services must be informed about the progress of the service, about the reasons for blocking too.

I believe we have 2 options.

Casino returns me $1,935 that was blocked.

2. Casino explains the reason for the check and sets a date when I can get the money.

Read the casino review

4 Responses

User icon
ThePOGG
August 16, 2020

Hi sashka167,

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
ThePOGG
September 17, 2020

Hi sashka167,

Webby Slots inform us that you have been paid. Can you confirm receipt of your winnings?

Thanks,

ThePOGG

User icon
ThePOGG
September 25, 2020

Hi sashka167,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
October 2, 2020

Hi sashka167,

If we haven't heard from you by Friday the 9th of October I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

sashka167 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Webby Slot
  • Curacao eGaming
  • SG International N.V.

August 16, 2020

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