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West Casino – Winnings void

Ruling

Found for the Casino - West Casino have provided sufficient evidence to demonstrate that this player's account is unnaturally associated with other accounts.

Player's Complaint

Hi, I have several issues with this casino. They were stalling my withdrawal and now the confiscated all of my winnings.

They told me I can't withdraw using the same method I used for the deposit (which can't be legal), then they asked me for various verification documents - all of which I've provided and finally when they had no more means to stall, they confiscated my winnings.I got this email:

Please be informed that the winnings from your withdrawal request have been voided, according to our Terms & Conditions:

GENERAL TERMS AND CONDITIONS FOR PLAYING WITH BONUSES:

2.Each promotional bonus is limited to one per user, IP address, electronic device, family, residential address, telephone number, credit or debit card and/or e-payment account, e-mail address, and environments where computers are shared (university, school, public library, workplace, etc.), unless otherwise stated in the Promotions' Terms.

4. WestCasino reserves the right to confiscate any bonuses or winnings received in a fraudulent manner or generated from games which are restricted from being played with active bonus. West Casino rules forbid abusing bonus offers. If such abuse is discovered, the Casino has a right to confiscate the winnings and deny the player any bonus access.

I used the bonus, didn't break the rules and won a fair amount that got void. I never played in this casino before so I don't know how they can void my winnings, legally. It all sounds like a scam to me.

Read the casino review

2 Responses

ThePOGG
Aug 23, 2019

Hi deepsorrow32 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
Oct 01, 2019

West Casino have provided sufficient evidence to demonstrate that this player's account is unnaturally associated with other accounts. As such we will take no further part in the representation of this player's claim.

No further posts will be approved on this thread.

ThePOGG

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Agreement

deepsorrow32 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • West Casino
  • United Kingdom Gambling Commission
  • EveryMatrix Software Ltd

August 23, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.