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West Casino – Winnings void

Ruling

Found for the Casino - West Casino have provided sufficient evidence to demonstrate that this player's account is unnaturally associated with other accounts.

Player's Complaint

Hi, I have several issues with this casino. They were stalling my withdrawal and now the confiscated all of my winnings.

They told me I can't withdraw using the same method I used for the deposit (which can't be legal), then they asked me for various verification documents - all of which I've provided and finally when they had no more means to stall, they confiscated my winnings.I got this email:

Please be informed that the winnings from your withdrawal request have been voided, according to our Terms & Conditions:

GENERAL TERMS AND CONDITIONS FOR PLAYING WITH BONUSES:

2.Each promotional bonus is limited to one per user, IP address, electronic device, family, residential address, telephone number, credit or debit card and/or e-payment account, e-mail address, and environments where computers are shared (university, school, public library, workplace, etc.), unless otherwise stated in the Promotions' Terms.

4. WestCasino reserves the right to confiscate any bonuses or winnings received in a fraudulent manner or generated from games which are restricted from being played with active bonus. West Casino rules forbid abusing bonus offers. If such abuse is discovered, the Casino has a right to confiscate the winnings and deny the player any bonus access.

I used the bonus, didn't break the rules and won a fair amount that got void. I never played in this casino before so I don't know how they can void my winnings, legally. It all sounds like a scam to me.

Read the casino review

2 Responses

ThePOGG
Aug 23, 2019

Hi deepsorrow32 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
Oct 01, 2019

West Casino have provided sufficient evidence to demonstrate that this player's account is unnaturally associated with other accounts. As such we will take no further part in the representation of this player's claim.

No further posts will be approved on this thread.

ThePOGG

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Agreement

deepsorrow32 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • West Casino
  • United Kingdom Gambling Commission
  • EveryMatrix Software Ltd

August 23, 2019