Wild Fortune - Withdrawl
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For the sake of completeness, I briefly state below the statement of fact (in bullet points) and the explanation of the dispute, as I view it as of today:
· I have a dispute with an online casino provider, wildfortune.com. This provider is – as far as I can ascertain – established and licensed in Malta;
· I created an account in my name about three months ago on the site of the above-mentioned online casino;
· I have made deposits into this account via our common, so-called and/or, ING bank account. This account is in the name of my wife, [EDIT], and myself;
· My wife and I have been married in community of property for years;
· Also I made 27 payments on the same account via my wife's Paysafecard;
· Paysafecard is an account with which you can deposit cash via a top-up card, in fact a kind of prepaid credit card. This card can be purchased online in the Netherlands via, for example, bel credit.nl and is widely used;
· Payments via my wife's Paysafecard amount to 3670,- euro.
· Now I have used the services of the online casino several times in recent months;
· Luckily I have collected a total winning amount of EUR 80,000;
· At the recent time I requested wildfortune.comto proceed with the payment of the winning amount, the site immediately requested account verification;
· They requested by email for the following documents for verification:
1. Identity card [EDIT] (front and back)
2. Address Confirmation
3. Bank statement with a sample debit to the online casino
4. Paysafecard account statement showing the deposits to the online casino
· I of course complied with this request and sent the documents by email.
· Then I received an amazing response last week from wildfortune.com that my account is blocked and the amount of EUR 80,000 that I won has been confiscated;
· Reasonis in short as follows:
· Breach of terms and conditions;
· I will send the relevant heading about the violation of the conditions in an attachment;
· Relevant text from English email from wildfortune.com: ‘Deposits by a third party are not allowed. If a security check shows that this is the case, your account will be blocked and the amount confiscated.'
· Also they now state as of today that they want to refund the amount of EUR 3,670 deposited with the Paysafecard, again stating that it comes from a third party (my - in community of property - married wife);
· They want to transfer the amount to the aforementioned joint ING bank account of my wife and me. I have indicated that I will not cooperate with this for the time being because the dispute must be resolved.
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