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Wild Fortune - Withdrawl

Ruling

Found for the Casino - This player has deposited using a payment method that belongs to a third party. This is prohibited in the terms of use.

Read our Wild Fortune Casino Review.

Player's Complaint

For the sake of completeness, I briefly state below the statement of fact (in bullet points) and the explanation of the dispute, as I view it as of today:

·       I have a dispute with an online casino provider, wildfortune.com. This provider is – as far as I can ascertain – established and licensed in Malta;

·       I created an account in my name about three months ago on the site of the above-mentioned online casino;

·       I  have made deposits into this account via our common, so-called and/or, ING bank account. This account is in the name of my wife, [EDIT], and myself;

·       My wife and I have been married in community of property for years;

·       Also I made 27 payments on the same account via my wife's Paysafecard;

·       Paysafecard is an account with which you can deposit cash via a top-up card, in fact a kind of prepaid credit card. This card can be purchased online in the Netherlands via, for example, bel credit.nl and is widely used;

·       Payments via my wife's Paysafecard amount to 3670,- euro.

·       Now I have used the services of the online casino several times in recent months;

·       Luckily I have collected a total winning amount of EUR 80,000;

·       At the recent time I requested wildfortune.comto proceed with the payment of the winning amount, the site immediately requested account verification;

·       They requested by email for the following documents for verification:

1.      Identity card [EDIT] (front and back)

2.      Address Confirmation

3.      Bank statement with a sample debit to the online casino

4.      Paysafecard account statement showing the deposits to the online casino

·       I of course complied with this request and sent the documents by email.

·       Then I received an amazing response last week from wildfortune.com that my account is blocked and the amount of EUR 80,000 that I won has been confiscated;

·       Reasonis in short as follows:

·       Breach of terms and conditions;

·       I will send the relevant heading about the violation of the conditions in an attachment;

·       Relevant text from English email from wildfortune.com: ‘Deposits by a third party are not allowed. If a security check shows that this is the case, your account will be blocked and the amount confiscated.'

·       Also they now state as of today that they want to refund the amount of EUR 3,670  deposited with the Paysafecard, again stating that it comes from a third party (my - in community of property - married wife);

·       They want to transfer the amount to the aforementioned joint ING bank account of my wife and me. I have indicated that I will not cooperate with this for the time being because the dispute must be resolved.      

Read the casino review

3 Responses

User icon
thepogg
September 25, 2021

Hi Barrie1404 - welcome to ThePOGG.com.

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

Unfortunately there is nothing we can do to assist you in this instance.

Wild Fortune have clear terms and conditions prohibiting deposits made via 3rd party payment methods - i.e. payment methods not in your own name. If you have deposited via someone else's Paysafecard account you have breached this term. As such the operator would be required to return the deposits in question to the account holder and any activity generated via these deposits would be void.

Sorry we cannot be of further help.

ThePOGG

User icon
Barrie1404
September 25, 2021

good evening,

thanks for your response.

I am aware of the terms and conditions of wild fortune.

only it clearly states; deposits from a third party.

now my question is, can my wife be seen as a third party? I understand that according to the law in Malta: at the moment that you are married in community of property, you are legally 1 party.

and In Malta, too, the basic principle is that there is community of property for what is acquired during the marriage.

I look forward to your reaction!

Sincerely, [EDIT]

User icon
thepogg
September 26, 2021

Hi Barrie1404,

You may be the legal owner of the funds in the account, you are not the legal owner of the account.

If you walked into a bank today they would not give you access to accounts in your wife's name even if you could prove you were her husband.

So yes, your wife is a 3rd party in this respect.

Sorry we cannot be of further help.

ThePOGG

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Agreement

Barrie1404 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Wild Fortune
  • Malta Gaming Authority
  • N1 Interactive Ltd

September 24, 2021

United Kingdom country flag

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.