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Wild Joker – Won’t release my winnings

Ruling

Resolved - Both Wild Joker Casino and the player have confirmed that this issue has been resolved without our intervention.

Player's Complaint

The Casino that i have a complaint about is not on y our list which is Wild Joker Casino

I have issued documents for the Casino for it to release my winnings but now they have emailed me saying they aren't able to process my payments because I have issued prove of age ID names registered to the Casino is all the same to my banking and bank card and it's also on my prove of age ID now I believe t that is also classed as photo ID...I don't drive so I don't have a driver's licence and i don't travel overseas so I also don't have a passport everything else that i have provided is legit and i believe my proof of age card is a government issue ID....It states that the transfer will take 3 days but I am still waiting for my winnings to be released....I understand that they are unable to release my whole amount of $7000 because of bank flags but I am still not understanding why they won't go a head with the process because of the ID I have issued

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3 Responses

ThePOGG
Nov 21, 2018

Hi dee_k21 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
Dec 14, 2018

Hi dee_k21,

I've spoken to Wild Joker Casino support. They inform us that this issue has been resolved and that you've received your funds. Can you confirm this?

Thanks,

ThePOGG

dee_k21
Dec 18, 2018

Hi yes this is correct thank you

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Agreement

dee_k21 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

November 20, 2018