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WinBig21 - Refuse to payout


Found for the Player - WinBig21, have once again offered no response to this player's complaint. As such this is Found for the Player.

Read our WinBig21 Casino Review.

Player's Complaint

Made a withdrawal for £418 on Oct 12th which still hasn't been processed. They asked for ID verification which I submitted but I have not had any reply despite emailing them 4 times. I have spoke to live help but they keep saying you will get your money this week. They have been saying that for a fortnight yet the withdrawal is still sitting in my account unprocessed.

Read the casino review

2 Responses

November 6, 2017

Hi Hammydoll - welcome to!

Firstly I need to make you aware that as a UK citizen you should not be playing with any operator that does not hold a UKGC license. Cashpot Casino do not have a UKGC license and are breaking UK law by accepting your play.

This leads me on to my next point - WinBig21 is part of a group of casinos that have a very poor reputation, are well known for this type of issue and are routinely non-responsive to complaints posted at this site.

I'd strongly encourage you to disengage from any future play with this operator!

We will attempt to contact the operator to discuss this issue, but you need to understand from the outset that the chances of us being able to help you are very low.



December 1, 2017

Hi Hammydoll,

Unfortunately WinBig21 have been entirely unresponsive to our repeated efforts to talk to them about this issue. As such there's nothing further we can do to assist you.

Sorry we could not be of more help!


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jooles82 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

November 6, 2017

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.