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WinBig21 - Trying to get paid since Jan 1, 2016

Ruling

Found for the Player - After chasing WinBig21 for over a month we've had no response what-so-ever. All players should avoid this operator!

Read our WinBig21 Casino Review.

Player's Complaint

Submitted a request for payment on Jan 1, 2016. Sent in all required doc's immediately. Got the run-around for months- supposedly "problems with the system". Was told to get a Upay account and forward info- so I did. Then they kept saying a couple of days, over and over again. Last time I logged in they said I would need to deposit $50 with Upay account for them to pay me. I told them no way I would give them more money. They said they would return the $50. I said give me a guarantee in writing. They said they would the next day. Been a couple weeks and nothing. THIS CASINO WILL NOT PAY!!!

Read the casino review

3 Responses

ThePOGG
June 17, 2016

Hi whitedragon - welcome to ThePOGG.com!

Firstly, before we can do anything to help you I need you to provide us with the username and email address you use at WinBig21.

Secondly - this complaint is very similar to others we've dealt with against this group. Unfortunately, to date, WinBig21 have been non-responsive to complaints posted at this site and as such I hold no great hopes of success. I say this to insure that you have realistic expectations, nevertheless once we have your user details I will endevour to contact the operator.

Thanks,

ThePOGG

ThePOGG
July 8, 2016

Hi whitedragon,

Just to let you know, I have tried repeatedly to contact this operator since you submitted your complaint with no success. I'll keep trying for the time being.

Thanks,

ThePOGG

ThePOGG
July 22, 2016

Hi whitedragon,

I'm afraid to say that we've had no response what-so-ever from WinBig21 after chasing them for the last month and a half. I'm sorry to say that I don't think there's any likelihood of this operator talking to us now.

Sorry we couldn't be of more help!

ThePOGG

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Agreement

whitedragon consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

June 17, 2016

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.