Read out Windetta Casino Review.
Hello ThePOGG team,
I appear to be the latest victim of the WinDetta Casino "account closed due to a gambling addiction" tactic.
I will be providing a detailed overview of my case below. I can back most of these up with attachments if needed.
January 12th - I signed up to WinDetta casino, I made a deposit of 75EUR, and activated a bonus of 125% the deposit amount; I then wagered this bonus completely and ended up with a balance of around 1000EUR.
January 13th - I sent my verification documents on their automatic verification page, as well as at [email protected]. I kept playing using the balance mentioned, and I eventually reached a balance of 2000EUR, which I decided to withdraw.
January 14th - I looked up WinDetta casino on some review websites, and I was worried when I found some cases of players having their accounts closed when trying to withdraw money. Knowing I had previously played on Altacore casinos and self-excluded there, I sent them an e-mail reclarifying that I NEVER self-excluded in their casinos due to a gambling problem/addiction etc. I never received an e-mail answering my verification status, or to the aforementioned e-mail I sent to them.
January 15th (around 14:30 GMT+1) - I was trying to log into my account, and, of course, it was blocked "due to a gambling addiction". The casino refunded my deposit of 75EUR on my Skrill account. I did not receive any e-mail regarding this closure. I tried to contact them via Live Chat (which pointed me to their support team at [email protected]). I sent an e-mail to that address, with no reply as of now.
I have previously played on Altacore casinos, and I have self-excluded from some of them, mentioning the reason as "too many losses", which can be interpreted in many ways, but what I meant was simply that I was losing too much on these casinos without getting any wins, which made gambling on such websites no longer desirable to me.
I last played at an Altacore casino in 2022.
I have used a different e-mail address to register to WinDetta than to the casinos that I registered to in 2022, as I was simply using a new e-mail address.
I have used a new home address as well as I moved places in 2023.
Now for the kicker:
On January 11th I also created an account with Wintopia Casino, which is another Altacore casino. This casino shares most of the terms and conditions with WinDetta, including article "7.5. If a player closes his casino account due to "problems with gambling" / "loss of self-control over the game" / "gambling addiction", in this case, the player is prohibited from playing on the sites of the casino partners, which are indicated in the license of this casino.".
I quickly won a sum of 500EUR and requested verification and the withdrawal of that sum, in the exact same methods and documents as on WinDetta.
On January 12th, the Wintopia team notified me that my account was successfully verified.
On January 15th (around 8:30 GMT+1), my withdrawal of 500EUR was processed and in my Skrill wallet.
At the moment of writing this, my Wintopia account is still accessible.
I can accept my account being closed, as it is in their rights to not accept me as a player, but I think closing my account with such a significant sum in it is just predatory behavior, and I am concerned about how many people they are profiting off of in this way, while they still have a positive rating on this website.
I am hoping for a favorable solution, as I have seen WinDetta can do right by their players and come around and eventually pay their winnings. I am hoping that the sum of 1925 EUR (my withdrawal requests - the 75EUR they sent back to me) will be in my account as soon as possible.
You must be logged in to post a comment.
Windetta - Account closed after winnings because of a "gambling addiction"
Posted by Mkhitaryan27
January 17, 2024
Mkhitaryan27 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
January 17, 2024