Winfest - took my roulette winnings unfairly
Found for the Casino - Without any evidence to demonstrate that the terms and conditions have been changed, this issue comes down to the player's word which is insufficient to take action on.
Read our Winfest Casino Review.
I played Winfest's first deposit bonus (100% up to 400€) which was non-sticky. First I played my real money balance on one spin of roulette (several numbers) like any other non-sticky bonus.
The casino claimed that I broke their max bet rule (5€). But since I was playing with my own real money balance (which is played first), I was not playing on bonus money and could not break any bonus rules. This is how it has worked in every other casino so far.
So when I won 2584.95€, they took everything except the initial deposit. This happened 31/5/2022. If I had happened to lose, I'm certain they would not have returned the money I lost.
I sent this complaint to MGA in June but they redirected me here.
the casino review
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