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Winner Million - Can't exlude

Ruling

Found for the Player - Despite repeated efforts to contact WinnerMillion about this complaint we have received no relevant response from the operator.

Read our WinnerMillion Casino Review.

Player's Complaint

It's not been possible to self exlude myself. I have been sent so many emails explaining that I have gambling problems and asking for permanent exlusion but no one never no response. I have lost 75£ now because i can't close my account. I just want that lock my account for life.

Read the casino review

2 Responses

ThePOGG
May 4, 2019

Hi anduks33 - welcome to ThePOGG.com!

As a UK citizen you should only be playing with operators that hold a UKGC license. Winner Million do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Secondly, the group you have chosen to play with are both negatively listed here and have historically been non-cooperative in the management of complaints submitted to this service. While we will try to contact the operator on your behalf at the appropriate junctures, the chances of a successful mediation are low.

Finally, if you feel you are struggling to control your gambling I would recommend installing our free responsible gambling app BetBlocker on your internet capable devices. It will stop your devices being able to go to over 5.5k gambling operator sites including WinnerMillion.

Thanks,

ThePOGG

ThePOGG
July 9, 2019

Hi andukes33,

Unfortunately WinnerMillion have become non-responsive to our repeated requests for information regarding your case. At this juncture I have no reasonable expectation of this changing.

Unfortunately due to the lack of regulatory information there's nothing further we can recommend you do.

Sorry we cannot be of further help!

ThePOGG

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Agreement

Anduks33 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Winner Million
  • Curacao eGaming

May 4, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.