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WinnerMillion – Money pending withdrawal

Ruling

Found for the Player - As has become standard for WinnerMillion Casino, they have offered no response what-so-ever to this complaint.

Read our WinnerMillion Casino Review.

Player's Complaint

I have deposited €50 and won €483. I uploaded my documents as requested by the website.

I had an email from [EDIT] asking me for more documentation which I again provided.

A few days later and my account has been blocked. I have sent 30-40 unreplied emails and speak to the support chat daily with either a generic response or getting told ‘to wait for them to contact me’

I have now waiting 6 weeks for a response from the casino and the phone number does not work and the casino is registered to Covent Garden in London but this address is just simply a bought registration address.

Please help,

[EDIT]

Read the casino review

2 Responses

ThePOGG
Dec 12, 2018

Hi dpearle - welcome to ThePOGG.com!

Firstly I need to make clear that as a UK citizen you should only be playing with operators that hold a UKGC license. WinnerMillion do not hold a UKGC license and as such are breaking UK law by accepting your play.

Secondly, this is a group that hold negative status with this service and are routinely non-responsive to complaints submitted here. While we will try to contact the operator on your behalf the chances that we will be able to help you are very slim.

Thanks,

ThePOGG

ThePOGG
Jan 20, 2019

Hi dpearle,

Unfortunately after repeated efforts to contact WinnerMillion we've received no response what-so-ever. At this point I have no reasonable expectation of this situation changing in the near future.

All we can do at this stage is recommend that you contact the operator's regulator, who's contact information can be found by clicking on the seal at the bottom left side of the WinnerMillion site.

Sorry we could not be of more help!

ThePOGG

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Agreement

dpearle consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Winner Million
  • Curacao eGaming

December 11, 2018