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Winning Room - Payout complaint

Ruling

Found for the Casino - If you self-exclude the re-register with another property on the same license under different details the self-exclusion is unlikely to be automatically enforced.

Read our Winning Room Casino Review.

Player's Complaint

Hello,

My problem with the Winning room is that I didn't know that its part of Mr green network.

I was previously self-excluded from Mr green, and yesterday I register an account with the winning room. after my first deposit, I played maybe for an hour, and they locked my account. I have won in total 185£, but casino refunded only the deposit amount. my question is shall I let it go or there is any chance to get back my winning money?

Thank you

Read the casino review

3 Responses

ThePOGG
December 10, 2019

Hi alamodbs - welcome to ThePOGG.com!

Did you use the same information to register with Winning Room that you registered at Mr Green?

Thanks,

ThePOGG

alamodbs
December 10, 2019

Hi,

Yes, the same personal details apart of the email address.

ThePOGG
December 10, 2019

Hi alamodbs,

If you have changed your registration information - and that included your email address - there is very little chance you will be able to recover losses.

These types of matters are reserved to the UKGC for review so all we can suggest is that you contact the regulator.

Sorry we cannot be of further help.

ThePOGG

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Agreement

alamodbs consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Winning Room
  • Gibraltar Gambling Commission
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Evoke Gaming Ltd

December 9, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.