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Winning Room - Refund self excluded

Ruling

Found for the Casino - Under the MGA license a self-exclusion would only carry over to other properties on the license if the player specifically requests this happen.

Read our Winning Room Casino Review.

Player's Complaint

I was self excluded from gambling on there platform for gambling addiction and was able to set up a new account with the winning room casino I found out it was on the same license as other casinos I'm self excluded from I requesed a refund of deposits and was told I'm not going to get a refund because of mga license don't block from all sites

Read the casino review

5 Responses

ThePOGG
April 23, 2020

Hi amanda7635 - welcome to ThePOGG.com!

Self-exclusions under the MGA license do not carry over to other properties on the license unless you specifically ask that this happen. Did you ask the operator to extend your self-exclusion in this manner?

Thanks,

ThePOGG

ThePOGG
May 1, 2020

Hi amanda7635,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
May 8, 2020

Hi amanda7635,

If we haven't heard from you by Friday the 15th of May I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

amanda7635
May 8, 2020

I have self excluded from multiple casinos on this license and self excluded because of gambling addiction and I I specified I have a problem

ThePOGG
May 12, 2020

Hi amanda7635,

Did you ask for any of these self-exclusions to be carried over to other properties on the license?

Thanks,

ThePOGG

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Agreement

amanda7635 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Winning Room
  • Gibraltar Gambling Commission
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Evoke Gaming Ltd

April 23, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.