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Winorama - Refuse to pay the gain

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our Winorama Casino Review.

Player's Complaint

I have win 7000€ last week and they are keeping my money in "request" and they are searching all king of methods not to pay.i have send them everything they asked and i respected all the rules from the platform.i think they are just scammers.i need some help to get my money

Read the casino review

4 Responses

ThePOGG
December 28, 2019

Hi alex3008 - welcome to ThePOGG.com!

With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 10th of January let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

ThePOGG
January 10, 2020

Hi alex3008,

Are you still experiencing issues?

Thanks,

ThePOGG

ThePOGG
January 17, 2020

Hi apavlocskiy,

I'm following-up on the above again?

Thanks,

ThePOGG

ThePOGG
January 24, 2020

Hi apavlocskiy,

If we haven't heard from you by Friday the 31st of January I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

alex3008 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Winorama
  • Curacao eGaming
  • Hermione Ltd

December 28, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.