Found for the Operator - KYC checks may be done without directly requesting documents and would not be grounds for a refund of losses if they did not occur.
I have previously played on their website and have deposited a lot of money,although it is their routine to verify income when you have reached 2,000 euros,which they have not followed,so I have been able to deposit almost 20,000 euros and after that they asked for documentation,which I have given them but did not approve which I think is very strange. If they had followed their procedures from the beginning,I would have only gotten rid of 2,000 euros. This has of course caused stress and anxiety and they are fully aware of what they are doing.. they write that they are required to check their customers after a total deposit of 2000 euros,which they clearly do not follow. I have informed them that I want to take this further and am open to reaching a solution,which they have completely ignored. I believe that it is reasonable to get back part of deposits,that is up to 2000 euros,I can also agree to deduct the winnings that have been withdrawn.
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bigbeeo8 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
January 19, 2024