ThePogg logo unclaimed offers
Turn geolocation on
Locale settings

Currently viewing:

English in United Kingdom

ThePOGG.com – your source for reliable information about online gambling.


  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
[X] Close this form and return to site

Wishmaker – MT Secure Trade doesn’t follow Responsible Gaming rules (permanent Self Exclusion)

Ruling

Found for the Casino - The player self-excluded on the BetIt license not the MT SecureTrade license. As such the self-exclusion would not carry over.

Read our Wishmaker Casino review.

Player's Complaint

Hello!

I asked thrills.com to self exclude me permanently from every MT Secure Trade casinos (I have an email to proof this). At the time (2019), thrills.com operated under MT Secure Trade (I Have email to proof this too). However, I was able to open wishmaker.com account and lose 165 (+99e deposit fees) there. I asked them for a refund, as I shouldn't have been able to play there at all (no withdrawals was made during play). However, they refused - and to top it all of, they try to lie that I hadn't been self excluded at the time of opening the account. I can send you every relevant CHAT transcript.

First, I would've been satisfied in just getting the original 165€ back. As they started lying and stalling (no emails were send to me until I contacted their chat), I wan't the full 265€ back. Also, as they are directly lying and not following responsible gaming rules, I strongly suggest for MT Secure Trade to lose their MGA License.

Where do I send the CHAT transcripts?

Read the casino review

3 Responses

ThePOGG
Sep 21, 2020

Hi manttih - welcome to ThePOGG.com!

As we are the ADR for the MT Secure Trade license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and find out.

Thanks,

ThePOGG

manttih
Sep 22, 2020

Thanks for reply. There seems to be some confusion here. I have a life CHAT from thrills.com saying they operated under MT SecureTrade Ltd license before the license change in 16th of March 2020:

--

(23:17:47): as of April 2020 Rizk, Guts, GutsXpress, Thrills and Kaboo were sold to another gaming company and therefore changed licenses.
(23:18:36): ok, but all I need to know is that you belonged to MT SecureTrade Ltd before that?
(23:20:34): yes we did

--

However, an email from GutsXpress says that thrills operated under BetIt license. If that truly is the case, then this complaint can be removed:

--

With regards to the licence of which GutsXpress operates under, ZGL - Zecure Gaming Limited, the following brands are involved: Guts, GutsXpress, Rizk, Kaboo and Thrills, and has been since our Licence Change as of the 16th of March 2020. Prior to this, Guts, GutsXpress and Rizk were operating under MTST - MT Securetrade Limited. Thrills and Kaboo were operating under the former Betit Licence.

--

ThePOGG
Oct 05, 2020

Hi manttih,

The updated information in your second post is in fact correct. Thrills casino, prior to being sold to the Betsson group, were operated under the BetIt license, not the MT Securetrade license. While these licenses were technically part of the same overarching group, they were operated independently of each other and self-exclusions would not carry over. As Wishmaker operate on the MT Securetrade license, your Thrills self-exclusion would not carry over to Wishmaker.

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 12k gambling operator websites for between 24 hours and 5 years.

Sorry we could not be of further help.

ThePOGG

Leave a Reply

You must be logged in to post a comment.

Agreement

manttih consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Wishmaker
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • MT SecureTrade Limited

September 21, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.