Wishmaker - MT Secure Trade doesn't follow Responsible Gaming rules (permanent Self Exclusion)

Hi manttih - welcome to ThePOGG.com!

As we are the ADR for the MT Secure Trade license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and find out.

Thanks,

ThePOGG

Thanks for reply. There seems to be some confusion here. I have a life CHAT from thrills.com saying they operated under MT SecureTrade Ltd license before the license change in 16th of March 2020:

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(23:17:47): as of April 2020 Rizk, Guts, GutsXpress, Thrills and Kaboo were sold to another gaming company and therefore changed licenses.

(23:18:36): ok, but all I need to know is that you belonged to MT SecureTrade Ltd before that?

(23:20:34): yes we did

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However, an email from GutsXpress says that thrills operated under BetIt license. If that truly is the case, then this complaint can be removed:

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With regards to the licence of which GutsXpress operates under, ZGL - Zecure Gaming Limited, the following brands are involved: Guts, GutsXpress, Rizk, Kaboo and Thrills, and has been since our Licence Change as of the 16th of March 2020. Prior to this, Guts, GutsXpress and Rizk were operating under MTST - MT Securetrade Limited. Thrills and Kaboo were operating under the former Betit Licence.

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Hi manttih,

The updated information in your second post is in fact correct. Thrills casino, prior to being sold to the Betsson group, were operated under the BetIt license, not the MT Securetrade license. While these licenses were technically part of the same overarching group, they were operated independently of each other and self-exclusions would not carry over. As Wishmaker operate on the MT Securetrade license, your Thrills self-exclusion would not carry over to Wishmaker.

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 12k gambling operator websites for between 24 hours and 5 years.

Sorry we could not be of further help.

ThePOGG