Wishmaker - MT Secure Trade doesn't follow Responsible Gaming rules (permanent Self Exclusion)
Found for the Casino - The player self-excluded on the BetIt license not the MT SecureTrade license. As such the self-exclusion would not carry over.
Read our Wishmaker Casino review.
I asked thrills.com to self exclude me permanently from every MT Secure Trade casinos (I have an email to proof this). At the time (2019), thrills.com operated under MT Secure Trade (I Have email to proof this too). However, I was able to open wishmaker.com account and lose 165 (+99e deposit fees) there. I asked them for a refund, as I shouldn't have been able to play there at all (no withdrawals was made during play). However, they refused - and to top it all of, they try to lie that I hadn't been self excluded at the time of opening the account. I can send you every relevant CHAT transcript.
First, I would've been satisfied in just getting the original 165€ back. As they started lying and stalling (no emails were send to me until I contacted their chat), I wan't the full 265€ back. Also, as they are directly lying and not following responsible gaming rules, I strongly suggest for MT Secure Trade to lose their MGA License.
Where do I send the CHAT transcripts?
the casino review
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