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Found for the Casino - The player self-excluded on the BetIt license not the MT SecureTrade license. As such the self-exclusion would not carry over.
Read our Wishmaker Casino review.
Hello!
I asked thrills.com to self exclude me permanently from every MT Secure Trade casinos (I have an email to proof this). At the time (2019), thrills.com operated under MT Secure Trade (I Have email to proof this too). However, I was able to open wishmaker.com account and lose 165 (+99e deposit fees) there. I asked them for a refund, as I shouldn't have been able to play there at all (no withdrawals was made during play). However, they refused - and to top it all of, they try to lie that I hadn't been self excluded at the time of opening the account. I can send you every relevant CHAT transcript.
First, I would've been satisfied in just getting the original 165€ back. As they started lying and stalling (no emails were send to me until I contacted their chat), I wan't the full 265€ back. Also, as they are directly lying and not following responsible gaming rules, I strongly suggest for MT Secure Trade to lose their MGA License.
Where do I send the CHAT transcripts?
Thanks for reply. There seems to be some confusion here. I have a life CHAT from thrills.com saying they operated under MT SecureTrade Ltd license before the license change in 16th of March 2020:
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(23:17:47): as of April 2020 Rizk, Guts, GutsXpress, Thrills and Kaboo were sold to another gaming company and therefore changed licenses.
(23:18:36): ok, but all I need to know is that you belonged to MT SecureTrade Ltd before that?
(23:20:34): yes we did
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However, an email from GutsXpress says that thrills operated under BetIt license. If that truly is the case, then this complaint can be removed:
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With regards to the licence of which GutsXpress operates under, ZGL - Zecure Gaming Limited, the following brands are involved: Guts, GutsXpress, Rizk, Kaboo and Thrills, and has been since our Licence Change as of the 16th of March 2020. Prior to this, Guts, GutsXpress and Rizk were operating under MTST - MT Securetrade Limited. Thrills and Kaboo were operating under the former Betit Licence.
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Hi manttih,
The updated information in your second post is in fact correct. Thrills casino, prior to being sold to the Betsson group, were operated under the BetIt license, not the MT Securetrade license. While these licenses were technically part of the same overarching group, they were operated independently of each other and self-exclusions would not carry over. As Wishmaker operate on the MT Securetrade license, your Thrills self-exclusion would not carry over to Wishmaker.
You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 12k gambling operator websites for between 24 hours and 5 years.
Sorry we could not be of further help.
ThePOGG
manttih consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
September 21, 2020
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Hi manttih - welcome to ThePOGG.com!
As we are the ADR for the MT Secure Trade license under the Malta Gaming Authority license there is certain information we have to provide you now.
You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/
To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
If you have any questions about the above, let me know.
I'll contact the operator and find out.
Thanks,
ThePOGG