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WixStar – A request of a notarized ID

Ruling

Resolved - This player has submitted Notarized ID and this issue has been resolved. The player has been paid in full by WixStars casino.

Read our Wixstars Casino Review.

Player's Complaint

Hi,

I requested my first withdrawal from WixStars casino, and naturally they asked me to provide some documents. What surprised me was that they asked on top of the usual ones to send a notarized copy of my ID, and a picture of myself holding the ID. Now, I understand this can be a reasonable procedure if they suspect something is wrong. But I asked from the live chat and the person told me this is just a random check.

For me it does not feel too necessary and fair having to provide this additional proof of identity just randomly. What do you think?

Read the casino review

6 Responses

ThePOGG
Jan 31, 2018

Hi juhnis - welcome to ThePOGG.com!

While I'm not overly fond of requests for Notarized ID, they do serve a legitimate purpose within fraud and money laundering prevention. As such we would not ask an operator to set aside such a request.

As to the response from support - firstly support agents know little about security reviews and secondly if your account has been involved in activity that raises red flags relating to fraud, no operator would ever tell you what the problems are.

If you are still having problems after you've submitted your NID let us know and I'll contact the operator for you.

Thanks,

ThePOGG

juhnis
Feb 01, 2018

Hi,

thank you for your answer. I have obtained and submitted the document now. I'll still update you later about whether the withdrawal was successful or not.

ThePOGG
Feb 12, 2018

Hi juhnis,

Have you managed to resolve this issue?

Thanks,

ThePOGG

ThePOGG
Feb 19, 2018

Hi juhnis,

I'm following-up on the above?

Thanks,

ThePOGG

juhnis
Feb 19, 2018

Hi,

sorry for the delay. I have now received the money so everything went well in the end. Thank you for your support.

ThePOGG
Feb 21, 2018

Hi juhnis,

I very much appreciate you letting us know that you've resolved this issue especially as we couldn't directly help you!

Thanks!

ThePOGG

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