Wixstars - Confiscated winnings
Found for the Casino - This player applied a highly unusual betting strategy matched by a large number of other accounts and could provide no explanation for the exact match activity that would not fall in under the definition of fraud or collusion.
This player should not have been paid. Had we been aware of all of the facts we would have given the operator different advice.
The complaints involved in this investigation can be found below, but it should be noted that a large number of other accounts were also involved:
Read our Wixstars Casino Review.
I won £7020 at Wixstars on the 21-10-2017.
The terms at the time where max bet £5 and no more than 15% of bonus to be used when in play. I adhered to these terms in good faith.
After uploading Id i was then asked for certified id, i again obliged and uploaded it.
On the 31st of October i recieved an email saying i had broke the terms so winnings had been confiscated and deposit returned. After doing some digging it turns out they updated the terms on the 30th after my win to the following.
When a bet abuses the betting system – regardless of which game it was placed on – it will not count towards a player’s wagering requirements. If the player placed single bets equal to or greater than £5.50 or £0.50 per line, or 15 percent of the bonus amount before the wagering requirements for the bonus have been met
I have contacted them and explained my win was on the old terms but the reply was this.
Please be advised that our terms and conditions were inf act updated before your cashout was declined.
Obviously you cant start changing terms later on.
I also sent them this from their terms
Regarding your previous email I can confirm you that all our players have been informed regarding this change.
Clearly not true again, asked when but no reply.
So looks like they wont budge and i have wins at some more Aspire Global International LTD sites and they have done the same.
I will definitely get a solicitor involved if nothing can be sorted.
any help will be greatly appreciated.
the casino review
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