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Wixstars – Verification issues

Ruling

Resolved - The operator has indicated that this issue has been resolved and the player is non-responsive to our repeated requests for an update. As such we assume this issue has been resolved.

Read our Wixstars Casino Review.

Player's Complaint

Hi, Wixstars did ask me for paperwork, I send them passport, driving license, bank card, and they ask me for notarized copy of my passport, so I visit solicitor, hi sign and put a stamp on it, but casino making accuses, they saying stamp is incorrect, and I need copy with different type of stamp, I ask them to send me link with picture of that stamp, they cannot do even that...so they not accept official notarized copy of my passport....can u help me with them? Thanks

Read the casino review

4 Responses

ThePOGG
Jun 18, 2018

Hi Sharlotan - welcome to ThePOGG.com!

Before we go any further can you forward on all emails containing ID that you've submitted to WixStars to [email protected].

I also need to know the name and address of the solicitor you went to and need your permission to speak to and share information with that solicitor.

Thanks,

ThePOGG

ThePOGG
Jul 02, 2018

Hi Sharlotan,

I've spoken to the operator regarding this issue. They inform me that you've deposited multiple times since submitting this complaint and have received a bonus. Do you consider this issue resolved?

Thanks,

ThePOGG

ThePOGG
Jul 09, 2018

Hi Sharlotan,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
Jul 18, 2018

Hi Sharlotan,

If we haven't heard from you by Friday the 27th of July I'll assume you view this issue as resolved and close this complaint.

Thanks,

ThePOGG

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The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

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