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Wixstars – Voided Winnings

Ruling

Declined - This player does not appear to want our help. We're not here to allow players to post unverified claims so if you don't want our help don't post.

Read our Wixstars Casino Review.

Player's Complaint

This company [EDIT].

1) [EDIT] contacted with promotional material directing me to a URL to complete a registration. Terms stated in bonus were 100% match x25 wagering and max bonus Euro300 (even though I am in U.K. and have a different currency)

2) URL directed me to a Swedish Landing page where registration was completed. Apparently during this process I have accepted Terms not stated above.

3) Deposited GBP50 with 100% bonus.

4) Won 11,479 over the course of 6-7 hours game play.

5) Withdrawal requested.

6) Email received from WixStars stating bonus conditions breached and entire balance voided.

7) I am now led to believe that during the registration process I have accepted terms (in Swedish as directed by the promotional material) that are highly convoluted and state that I cannot engage in certain gameplay.

8) IBAS complaint has been registered.

9) I've been in contact with [EDIT] - CEO Aspire Global. Honestly the nonsense coming from this guy is incredible. He's stated the Wixstars platform is far superior than any other provider even though they can't even restrict game play for games that would void a balance.

Read the casino review

1 Response

ThePOGG
Feb 10, 2018

Hi ajb777,

Firstly, we have clear rule that you've agreed to when submitting your complaint stating that you are not allowed to make accusations of criminality within your complaint. These have been edited out.

Secondly, if you have already submitted your complaint to IBAS you should conclude that discussion before asking other mediators to intervene. This simply complicated the discussion.

Finally, you don't appear to be asking for help but instead looking to simply post your side of the story. This is a dispute resolution service and is not here to publish unverified claims. If you are not looking for us to intervene in a complaint then there is no reason to submit your complaint.

Thanks,

ThePOGG

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The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.