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Wixstars – Voided Winnings


Declined - This player does not appear to want our help. We're not here to allow players to post unverified claims so if you don't want our help don't post.

Read our Wixstars Casino Review.

Player's Complaint

This company [EDIT].

1) [EDIT] contacted with promotional material directing me to a URL to complete a registration. Terms stated in bonus were 100% match x25 wagering and max bonus Euro300 (even though I am in U.K. and have a different currency)

2) URL directed me to a Swedish Landing page where registration was completed. Apparently during this process I have accepted Terms not stated above.

3) Deposited GBP50 with 100% bonus.

4) Won 11,479 over the course of 6-7 hours game play.

5) Withdrawal requested.

6) Email received from WixStars stating bonus conditions breached and entire balance voided.

7) I am now led to believe that during the registration process I have accepted terms (in Swedish as directed by the promotional material) that are highly convoluted and state that I cannot engage in certain gameplay.

8) IBAS complaint has been registered.

9) I've been in contact with [EDIT] - CEO Aspire Global. Honestly the nonsense coming from this guy is incredible. He's stated the Wixstars platform is far superior than any other provider even though they can't even restrict game play for games that would void a balance.

Read the casino review

1 Response

Feb 10, 2018

Hi ajb777,

Firstly, we have clear rule that you've agreed to when submitting your complaint stating that you are not allowed to make accusations of criminality within your complaint. These have been edited out.

Secondly, if you have already submitted your complaint to IBAS you should conclude that discussion before asking other mediators to intervene. This simply complicated the discussion.

Finally, you don't appear to be asking for help but instead looking to simply post your side of the story. This is a dispute resolution service and is not here to publish unverified claims. If you are not looking for us to intervene in a complaint then there is no reason to submit your complaint.



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