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Wizard Slots - account block

Ruling

Resolved - This player has become unresponsive to our requests for additional information. As such we assume they no longer require our assistance.

Read our Wizard Slots Casino Review.

Player's Complaint

Had pending £350 went to reverse £50 then i went to withdraw the rest came up with a error saying problem with my account contact support. Which is a 2 day reply. I didnt want to spend my winnings so went to responsible gambling and clicked apply break period and it did nothing. I then spent this which i didnt want to as i tried to withdraw and current which i screen shotted. Tried to put a 3 day ban to stop me spending it tilk i could contact support this didnt work. Iv done everything in my power to try withdraw my money and to ban me off the site so i didnt spend it and that didnt work. Funny enough after i spent it because i thought there was an issue with my account i can now put a break on and withdraw fine

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3 Responses

User icon
ThePOGG
June 9, 2019

Hi maisieblast88 - welcome to ThePOGG.com!

From what you've stated above my understanding is that you are contesting your losses on the basis that the Time Out feature within your account did not work. If that's the case I need to ask you what evidence you have to support this? Even if this operator will talk to us - which is unlikely - if their systems do not show any Time Out requests this becomes an issue of your word against their's.

I would also recommend that you consider our free Responsible Gambling app BetBlocker. This app will block your device from accessing over 6.7k gambling operator sites, including Wizard Slots, for anywhere between 24 hours and 5 years.

Thanks,

ThePOGG

User icon
ThePOGG
June 19, 2019

Hi maisieblast88,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
June 25, 2019

Hi maisieblast88,

If we haven't heard from you by Friday the 5th of July I'll assume you no longer want our help with this issue and close this complaint.

Thanks,

ThePOGG

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Agreement

Maisieblast88 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Wizard Slots
  • Alderney Gambling Control Commission
  • United Kingdom Gambling Commission
  • Jumpman Gaming Limited

June 9, 2019

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