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Wizard Slots - Delay of withdrawing funds

Ruling

Resolved - This player has confirmed that they have managed to resolve their issue with Wizard Slots without our intervention.

Read our Wizard Slots Casino Review.

Player's Complaint

My withdrawal has been pending for 6 days, I emailed them and they said my account is not verified, which is a lie as I verified my account several months ago when they blocked 1 of my last withdrawals. Their chat is never available so I have to resort to emailing which takes even longer. This is not my 1st withdrawal and I feel they are making it difficult for me to cancel my withdrawal. I've never known a site to block every withdrawal you make.

Read the casino review

6 Responses

User icon
ThePOGG
May 30, 2019

Hi mary1988 - welcome to ThePOGG.com!

While I appreciate your frustration, I think you need to give the operator a little more time to resolve this issue on their own before requesting the intervention of a 3rd party dispute mediator. If you still have not received your withdrawal by Friday the 7th of June let us know and I'll try and contact the operator on your behalf.

Thanks,

ThePOGG

User icon
ThePOGG
June 7, 2019

Hi mary1988,

Has this issue been resolved?

Thanks,

ThePOGG

User icon
ThePOGG
June 14, 2019

Hi mary1988,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
June 25, 2019

Hi mary1988,

If we haven't heard from you by Friday the 5th of July I'll assume this issue has been resolved and close this complaint.

Thanks,

ThePOGG

User icon
Mary1988
July 1, 2019

Hello, this has now been sorted.

Regards

User icon
ThePOGG
July 2, 2019

Hi Mary1988,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

Mary1988 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Wizard Slots
  • Alderney Gambling Control Commission
  • United Kingdom Gambling Commission
  • Jumpman Gaming Limited

May 30, 2019

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