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Wizard Slots - name mismatch

Ruling

Resolved - Wizard Slots Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Wizard Slots Casino Review.

Player's Complaint

Hi I’ve tried to withdraw after depositing and winning. Initial withdrawal for £1000 and £500 both credited back to my available balance twice. I’ve sent countless documents in my legal name ([EDIT]) also the bank card I used to deposit, utility bill with address etc (in the name [EDIT]) I casually use my maiden name of [EDIT]. Also sent a hospital letter with said name and address on. Takes 3 days just to get an email reply asking for more information each time. They’re sending monies back where they came from.

Read the casino review

6 Responses

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ThePOGG
January 23, 2021

Hi susan83 - welcome to ThePOGG.com!

Am I correct in understanding that you entered your maiden name when registering your account?

Thanks,

ThePOGG

User icon
susan83
January 23, 2021

Yes I did, I use my maiden name socially because of separation and my married name for banking etc. I’ve sent documents in both names both with addresses on.

User icon
ThePOGG
January 24, 2021

Hi susan83,

When registering with an online operator you are entering into a legally binding contract, one that facilitates the processing of financial transactions. This is not a "social" or "casual" arrangement. If you use a name other than the one that is present on your government issued ID when registering with an online gambling operator you are placing yourself in a very high risk position of encountering issues when it comes to verifying your account.

We will try to reach out to the operator on your behalf, but you should be aware that this is a group that is only semi-cooperative with this service and your situation is likely to require further documentation to be provided.

Thanks,

ThePOGG

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ThePOGG
February 14, 2021

Hi susan83,

Wizard Slots informs us that this issue has been resolved. Can you confirm this?

Thanks,

ThePOGG

User icon
ThePOGG
February 21, 2021

Hi susan83,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
February 28, 2021

Hi susan83,

If we haven't heard from you by Friday the 12th of March I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

susan83 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Wizard Slots
  • Alderney Gambling Control Commission
  • United Kingdom Gambling Commission
  • Jumpman Gaming Limited

January 23, 2021

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