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Wizard Slots - No communication

Ruling

Found for the Casino - The player has deposited using a payment method owned by someone else in breach of the operator's terms of use.

Read our Wizard Slots Casino Review.

Player's Complaint

I have had my account locked. I have provided them with all id asked for multiple times. I have also put in a complaint, again no response.

Read the casino review

6 Responses

User icon
ThePOGG
March 13, 2021

Hi xxlouxx - welcome to ThePOGG.com!

When did you put in a complaint? Who did you submit this complaint to?

Thanks,

ThePOGG

User icon
xxlouxx
March 13, 2021

Hi I made the complaint on the 5/3/2021 I emailed it to [email protected]

User icon
ThePOGG
March 14, 2021

Hi xxlouxx,

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 26th of March let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
ThePOGG
March 28, 2021

Hi xxlouxx,

Are you still experiencing issues?

Thanks,

ThePOGG

User icon
xxlouxx
March 28, 2021

Yes. They basically just give you the run around. They have said as I have my gf card redigstered that it breeches terms. However have asked to to send her id. I have multiple times but now they're saying about terms. If it does why do they need her id.

Many thanks

User icon
ThePOGG
April 4, 2021

Hi xxlouxx,

Sadly there is nothing that we can do to help you in this instance. Wizard Slots carry the following term:

"All cards and payment methods must be owned and/or in the same name of the person registered on the Wizard Slots account."

If you have deposited via a payment method belonging to someone else you have breached this term.

Sorry we cannot be of further help.

ThePOGG

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Agreement

xxlouxx consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Wizard Slots
  • Alderney Gambling Control Commission
  • United Kingdom Gambling Commission
  • Jumpman Gaming Limited

March 13, 2021

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