Wizard Slots - Scam site

Ruling

Found for the Casino - Wizard Slots have clear terms prohibiting the use of payment methods in other people's name. As such there is nothing we can do to help this player.

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Player's Complaint

I have a complaint regarding Wizard Slots. I joined their site on August the 30th and deposited £40. I joined out of boredom whilst waiting for my girlfriend to progress in labour as I was only allowed on the ward once she was ready to deliver due to covid rules. I managed to win £1000 and I eventually withdrew £965 in total. After 3 days of waiting they contacted me and asked me for identification which I provided. They then asked for more identification which again, I provided. The account I used to deposit is a joint account which me and my girlfriend both use to pay bills out of. Both of our names are on the bank statement which I provided evidence of. Unfortunately I no longer have my bank card for this account as I cut it up, my girlfriend still has hers. I explained all of this to them over the space of 3 weeks because they was taking forever getting back to me between each contact. They then asked me to send proof of my girlfriend's bank card because I didn't have mine which I sent, then also send proof of my girlfriend's consent to use the account which I also sent. Everything they requested I send, I did. Then after being messed around for weeks they tell me that because I broke the rules and deposited using someone else's card they have declared my winnings void! This is a joke considering my name is on the bankaccount too and I have explained this to them over and over again! Please tell me there is something I can do about this because it's disgusting and I feel like I have been treated really unfairly. There is no live chat and they are now ignoring emails. I will take this further if I have too because they have made me I'll with worry over this issue. I have never known a site like it and I feel like it's not legit. Please help me recover what is legally mine

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