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English in United Kingdom - game issues


Found for the Casino - When a game error occurs repeatedly, continuing to play for an extended period of time does not support a claim that the game is functioning in an unfair manner. You need to stop playing and consult support.

Player's Complaint

These casinos at and have continued to have problems. Finally, the other day as playing I got several notices in 5 different browsers to quit playing [EDIT]. I have all screenshots.

Read the casino review

1 Responses

August 27, 2018

Hi jtigers4,

You've submitted basically this exact complaint to us two months ago. This is a complaint about game errors. If you are unhappy with the level of game errors that are occurring on the simplest solution is to stop playing. Where you have been unhappy with the but have chosen to play on you have accepted the errors.

As stated to you before we would need to be able to present a legitimate argument for the return of funds. Saying 'the games have frozen and the player doesn't like the outcome' isn't going to fly. We'd need a significant sample and some sound ground to believe that the game errors have resulted in an unfair experience.


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jtigers4 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

August 27, 2018

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.