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Yobetit - complaint dispute

Ruling

Found for the Player - After an initially positive dialogue YoBetIt Casino have become non-responsive to our request for evidence.

Read our YoBetIt Casino Review.

Player's Complaint

I confirm that I agree to representatives of ThePOGG.com discussing and sharing details of my account, personal information and any other information relevant to my complaint with the following parties: MGA Malta Gaming Authority and Yobetit.com

Hi, firstly, thank you for your support

I am user of Yobetit.com services (sports betting plataform). I found marketing of this company in the blog

My username there is: [EDIT]

The email address of this company is: [email protected]m and [email protected]

Before of to create my account, I read in terms and rules all procedures for to be player there

I removed doubts in chat service, all support agent was always great and with big education. I was happy for this

Then, I resolved to do my registration

I done deposit and resolved to do procedures informed in member area for account verification

Then, I uploaded my photo document driver license, my proof deposit, my photo holding my driver license in hands next my face and my proof address utility bill photo

All photos with high resolution and in colour, of course, full legible

I am recreational player. I never played there or some person of my family, in my house only I play in sports bets. I not do trading or some arbitrage methods. My bets amount are gerenally of value 20,00 EUR only, generally I play in games tennis

No exist any reason for my account to be suspended. I read and done all following terms and rules stated there in page due on site Yobetit

I never had any problem in some other site of casino/betting/poker

Then, for my bad surprise, in next day I tried to access my account for to play in morning games in live, and that was locked

Since it, when I try to access chat, the support team close without to reply me, my mail messages are ignored

I am afraid. I not know more what to think. I really was believing that site was honest. I am wrong about it?

Please, can you to contact they for to know some reason for my account to be suspended?

The email address of this company is: [email protected] and [email protected] for your team to contact them and to have some reply about my case

I not wish to believe which my money was stoled by them and which they are scam company

I am waiting your reply about it

Thank you very much

Read the casino review

3 Responses

ThePOGG
September 26, 2019

Hi pfreitas - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

pfreitas
September 27, 2019

Updating the case: In resume, they accept that you create your account, ask you for documents (id, proof deposit, selfie holding id in hands next to my face, utility bill and more, all with high resolution and in colours, of course), accept that you deposit money, let you to play for days and then simply suspend your account, don't say why, ignore your emails, and end the support chat without sending a single word. Total dishonesty and disrespect! Typical attitudes of scam sites that accept money from honest people and pay no one. Website attitudes that should be blacklisted and avoidedFirst of all, I must say that I tried, with all education, to resolve with the support of the site. But I've been ignored for 4 days, not knowing anything about my account. I got tired! Today is friday, tomorrow already is weekend. I cannot to be happy in to lost all my week of good games for playI waited 4 days expecting it to be an honest site. But as soon as they ignore my emails and close the support chat without writing a reply word to me, I feel entitled to make my case public I trusted them for 4 days, believing that it would not be necessary to expose the problem publicly. But the fact that I didn't have any clear information about my case and, mainly, having unanswered email and chat messages even though I was still typing, made me tired! This should probably happen to everyone who creates an account on this site, deposits and then has the account locked out, along with the money in the account that is stolen by the bookmaker in question No exist any reason for my account to be suspended. Before of to create my account, I read in terms and rules all procedures for to be player there I removed doubts in chat service, all support agent was always great and with big education. I never played there or some person of my family, in my house only I play in sports bets. I not do trading or some arbitrage methods. My bets amount are gerenally of value 20,00 EUR only, generally I play in games tennis I play on some sites and never in 8 years I had any suspension or banning issues, or needed to do one complaint dispute against one. I play poker, sports bets and casino companies, and never nobody done this type of thing with me Searching Google today , I found cases of people reporting against this Yobetit company. Unfortunately, just now I did this search. I should have tried to read their reputation before registering and sending them money The purpose of my post is to warn potential future users not to make the same mistake as me by finding this site and thinking of creating an account with it. It will be the same thing to rip your money, is to finance dishonest people who do Yobetit [EDIT]

ThePOGG
November 15, 2019

Hi pfreitas,

Sadly, after an initially positive dialogue where YoBetIt did offer a reason for non-payment, when asked to provide supporting evidence to verify their claim the operator has become non-responsive.

At this stage all we can suggest is that you contact the MGA as this operator does not appear to offer an ADR service as is required by their license.

Thanks,

ThePOGG

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Agreement

pfreitas consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Yo
  • Gibraltar Gambling Commission
  • United Kingdom Gambling Commission
  • Nektan (Gibraltar) Limited

September 26, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.