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YoYo - Casino procrastinateing winning

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our YoYo Casino Review.

Player's Complaint

This Araxio casino, Yoyocasino keeps asking me one document, proof of address many times. This has been weeks, Ive sent alot many different documents to casino, and always they asks new.

They have no reason to do this, but I think they are just trying to ask me alot and try get me tired and forgot this and my winnings. I played this Yoyocasino.com 29.8.2021 and still waiting. They dont reply my emails and when they do, they just ask another document and it always takes 5 days to email me.

Read the casino review

3 Responses

User icon
thepogg
September 21, 2021

Hi zanina2097 - welcome to ThePOGG.com!

Specifically what reason has the operator given for rejecting the documents you have submitted so far? What documents have you sent?

Thanks,

ThePOGG

User icon
thepogg
October 2, 2021

Hi zanina2097,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
October 9, 2021

Hi zanina2097,

If we haven't heard from you by Friday the 22nd of October I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

zanina2097 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • YoYo
  • Curacao
  • Araxio Development N.V.

September 20, 2021

United Kingdom country flag

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.