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Yukon Gold – Casino accused me of fraudulent deposit

Ruling

Declined - Where there is no legal requirement for an operator to talk to us, if they have already involved law enforcement there is zero chance of the operator cooperating with us.

Read our Yukon Gold Casino Review.

Player's Complaint

Hi,

So I made a Yukon Gold Casino a few days ago and made multiple deposits using my own credit card that has my name matching the name that I have on my casino account. Fortunately, I was able to win multiple times and ended up withdrawing $5000. The next day I was trying to log in again but I cannot go through and it keeps saying that my account was locked. They told me to email the risk management team so I did. A few hours ago I have received an email from them.

Here is the email message

Hi ThereYour casino accounts have been locked for fraudulent deposits.

We have already given your details to the police who will contact you very soon.

Regards.

[EDIT]

Risk Management

I just cannot believe that this online casino could not do any further investigation with an evidence before reporting it to the police. Given that I have received my deposit receipt through my registered email after I made deposits.

I am just waiting for the police authority to contact me so I can clear this accusation from Yukon Gold Casino and I can provide evidences to prove that it is not Fraudulent deposit.

Sincerely,

Read the casino review

4 Responses

ThePOGG
Aug 08, 2019

Hi gonid09 - welcome to ThePOGG.com!

Unfortunately there is nothing we can do to help you in this situation. If the operator have already informed you that they have filed a complaint with law enforcement there is absolutely no possibility that they will discuss the issue with us.

Sorry we could not be of further help.

ThePOGG

gonid09
Aug 09, 2019

Hello,

I’m waiting for the police to contact me but I haven’t got anything yet. The risk management team told me that they contacted the police and will contact me as soon as possible. But I haven’t received anything. Same thing with the risk management team of Yukon Gold Casino. I sent them an email but didn’t receive any response.

I’m waiting for them to contact me because I want to clear everything that my deposit aren’t fraudulent and show them my evidences like my own credit card with my name that matched my name in the casino and the deposit receipt I received through my email which is registered to the casino as well.

I feel scammed knowing that I have $5000 withdrawals pending on my account before they locked it.
I sent you some of my evidences on the email that you provided.

I hope someone who’s genuine can help me about this matter.

Sincerely,
GD

ThePOGG
Aug 13, 2019

Hi gonid09,

As stated already - if law enforcement agencies have already been contacted by either - or in this case both - parties then there is no possibility the operator will discuss the issue with us.

Thanks,

ThePOGG

ThePOGG
Aug 16, 2019

Hi gonid09,

As you have already been informed, the involvement of law enforcement agencies in this matter precludes any possibility of our team being able to assist you. Please do not open further complaint files about this issue - we cannot help you.

ThePOGG

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Agreement

gonid09 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Yukon Gold
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Apollo Entertainment Limited

August 7, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.