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Yukon Gold - Missing deposit

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Yukon Gold Casino Review.

Player's Complaint

I deposited today, as I have done multiple times through PayDirect Now INSTANT Interac for Canadian Banks. The interac transaction was made, and I waited for about half an hour or so before I got two notifications from my bank, that 1. The payment to Paydirect had gone through and 2. The payment was subsequently automatically deposited. The money came out of my bank account. I contacted Yukon Gold, and they said the transaction was rejected. I gave them the bank verification number etc. They said it was Interac issue. I then contacted PayDirect who informed me that the funds were indeed deposited by them into Yukon Gold Casino. I told them what the Casino had told me and they said they would give it to their investigation team, but that the funds had definitely been deposited to the Casino. I have a ticket number 4780 from Pay Direct who handles the interac withdrawals. This is the second chat transcript with the casino, as I contacted them again.

Please keep in mind that Interac and my bank say there is no recourse or refund for me because it was deposited into the Casino's account.

Read the casino review

4 Responses

ThePOGG
November 12, 2020

Hi yotdragon - welcome to ThePOGG.com!

With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 20th of November let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

ThePOGG
November 21, 2020

Hi yotdragon,

Are you still experiencing issues?

Thanks,

ThePOGG

ThePOGG
November 29, 2020

Hi yotdragon,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
December 6, 2020

Hi yotdragon,

If we haven't heard from you by Friday the 18th of December I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

yotdragon consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Yukon Gold
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Apollo Entertainment Limited

November 12, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.